Not working?

  • duceduce122

    (@duceduce122)


    9 years ago

    I am trying to do a test to see how it works. I have a storefront with woocommerce, and I had a product priced at $15, then I followed it, went and changed the price to $14 and I have not received any notification that the price has changed. I connected it with my facebook and when I log into followprice as a user it still says the product is $15.

    The only thing I can think of, is that maybe there is an issue with this when the product is a variable product? It has different prices for different sizes. Does that have an effect on the plugin? Does it only work for a simple product?

    https://www.ads-software.com/plugins/followprice/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Daniel Moreira

    (@danielmoreira)

    Hi there.

    Thanks for contacting us.

    For now, we don’t detect price changes immediately, and once we do, the notification may not be sent immediately as well, since we send our notifications twice a day.

    Worst case scenario you will have to wait about 24 hours after changing your product price to receive that notification. We understand this is something that could be improved and for that reason we’re looking for ways to make notifications more responsive.

    Can you confirm you received your notification after waiting 24 hours?

    Best regards,

    Daniel Moreira

    Thread Starter duceduce122

    (@duceduce122)

    It has been longer than 24 hours…more like 3-4 days. Is there any way I can assist in diagnosing the problem?

    Plugin Author Daniel Moreira

    (@danielmoreira)

    Hi there,

    Thanks for your feedback.

    Can you please tell us your site url and the product you used in your test so we can investigate this situation?

    If you don’t want to write your url here you can send us a help ticket at support.followprice.com.

    Best regards,

    Daniel Moreira

    Thread Starter duceduce122

    (@duceduce122)

    Yeah no problem.

    My site: nwfangear.com
    The product: Mariners Baby Onesie

    Let me know what you find, thanks.

    Plugin Author Daniel Moreira

    (@danielmoreira)

    Hi duce, we are currently experiencing an issue updating some products.

    We’ll get back to you once its fixed.

    I believe the product you pointed out is already updated correctly.

    Thanks for your understanding.

    Best regards,
    Daniel Moreira

Viewing 5 replies - 1 through 5 (of 5 total)
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