Working and collecting data!

  • UPDATE: changing the rating from 1 to 3 stars for now as the plugin is now working after Heatmaps Support helped debug this (thanks!). The issue was that I had 3rd party cookies disabled. The plugin is now collecting data as intended. However, I still don’t have enough data, so haven’t been able to appreciate how Heatmaps can help… Hopefully, I’ll change the rating to ***** really soon!

    ***

    This plugin is simply not working for me… I followed all the installation/set up steps, the plugin status is active, but a) the bookmarklet doesn’t work, b) the Heatmap.me sidebar won’t connect to my Google or FB accounts, and c) pressing Alt+Shift+H doesn’t do anything either. It’s been 8 months since this plugin was updated, so I wonder if this is no longer supported?

    • This topic was modified 6 years, 4 months ago by ecabral.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author heatmap

    (@heatmap)

    The plugin is still supported — and is mostly a thin wrapper to make the installation easy.

    Can you contact us at [email protected] with the domain you are having trouble with? The most likely issue is that you have a browser extension that prevents our script to be loaded but it could be something else.

    Thanks,

    Thread Starter ecabral

    (@ecabral)

    Thanks for the reply! Email sent as disabling all Chrome extensions didn’t do the trick, I’m afraid.

    Thread Starter ecabral

    (@ecabral)

    @heatmap – thank you for your assistance (via email)! Problem solved after I enabled 3rd party cookies.

Viewing 3 replies - 1 through 3 (of 3 total)
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