Not working

  • Resolved rogeriodec

    (@rogeriodec)


    5 years, 10 months ago

    Before I deleted all my orders, then I installed the plugin with the default values.
    But the new purchase on site didn’t start the order number from 1 but used the older values (id).
    After that order, I used the “renumerate order tools”, but didn’t work. Nothing changed.
    What’s wrong?

    The page I need help with: [log in to see the link]

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  • Thread Starter rogeriodec

    (@rogeriodec)

    Nevermind, I solved by checking the “Reset” checkbox in “Reset section settings”.

    • This reply was modified 5 years, 10 months ago by rogeriodec.

    Hi @rogeriodec,

    Before the new orders comes in and after the old orders are deleted, the options set in the plugin are to be reset or set according to the requirements. Because the next custom order number will be generated based on the already set options.

    I am glad to know that resetting the options helped you to fix the issue on your site. Please let us know if you have any further queries regarding the plugin.

    Regards,
    Komal Maru

Viewing 2 replies - 1 through 2 (of 2 total)
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