NOT WORKING!

  • mustafakenan

    (@mustafakenan)


    3 years ago

    I made a backup relying on this plugin and now I’ve lost my entire site. I press “Restore” and nothing happens…

Viewing 1 replies (of 1 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @mustafakenan ,

    We are sorry to see, that you are facing an issue.

    May we ask you to send the restore log to the [email protected] email address so we can check the issue for you?

    You can download the mentioned log file following the article below:

    How to Download the Restore Log File

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Please, mention the review URL as well, so we can identify you easily.

    Thanks,
    BackupGuard Team

Viewing 1 replies (of 1 total)
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