NOT WORKING

Hello @mariospap

Thanks for reaching out to us.

The mentioned error occurs when the country code is not available for International shipment. You would need to add the Manufacturing country code on the product page. For Example, if the United States is the manufacturing country, you would need to add the US as a country code.
Please see the below screenshot:

https://prnt.sc/LuKgxGGWNLlA

Normally our support tickets get addressed within 24 hrs during the business days. Could you please share the ticket numbers that you have raised with us? so that we can check that.

Looking forward to hearing from you.

We tried this.
Which is the code manufacturer for Greece? GR NOT WORKING… DHL ENSURE ME THAT THERE IS NO ESPECIALLY CODE. Every time need more and more and more information that happened every 2 months to 570 products means 570 additional times

Hello @mariospap,

Thanks for your reply.
GR is the country code for Greece. Could you please reach out to our support team with site details so that we can check the issue from our side?

Looking forward to hearing from you.

you made a reply just to look like you can help. your solution DOES NOT WORK! i already tried this but a year is the same problem….. DHL Express Create Shipment Error:111 : Error in parsing request XML:Error: Datatype error: In element ‘ManufactureCountryCode’ : Value ” with length ‘0’ is not equal to length facet ‘2’.. at line 56, column 370

Hello @mariospap,

We have tested the same scenario with the manufacturing country code as GR and it’s found to be working. I am sharing the XML API shipment request and response here. You can check in the logs that we are sending the country code as GR and are able to generate the label.

https://drive.google.com/drive/folders/19IvVPByZ1uYkYArd7FvukLr2gBnf6DKV

I would suggest you to create a ticket with our support team with your site details so that they can check the issue on your site.

Thanks

What;
all this time, did you mean I had to edit the plugin code?

I simply filled in the field for each product.

Hello @mariospap,

You don’t need to make any changes to the code. You just need to add GR as the country code in the product settings.

We shared the API request and response log to confirm that once GR is added as the country code, the plugin will be able to generate the label.

Hope this has fixed the issue you faced.

Looking forward to hearing from you.

NOT WORKING !!!!!!
I ATTACHED THE SCREENSHOT HERE

• This reply was modified 2 years, 5 months ago by Marios.

Hello @mariospap,

As mentioned earlier, It’s working fine in our test environment when GR is passed as the manufacturing country code. However, If you still have the issue, please reach out to our support team with your staging site access so that we can check the issue you are facing on the site. We can also have a screen-sharing session to find the root cause and resolve the case. We are truly sorry for the inconvenience caused and hope to offer you a resolution without any further delay by connecting through our support.

Looking forward to hearing from you