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Hi @marialinde,

I am sorry to hear you are encountering an issue creating your popup. For your information, “Popup for Divi” has many tutorials and guides to assist users in achieving their results successfully.

You can follow our basic guide here: https://divimode.com/divi-popup/#tutorial

Here is our step-by-step guide on creating your first Popup in Popups for Divi: https://divimode.com/knowledge-base/video-create-your-first-popup/

You can also complete our Free 6-Day Email Course available here: https://divimode.com/divi-popup-course/

You can contact us via our support forum if you encounter any further issues.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.