not working after transfer live and update to php 7.2

Dear @paulinelephew,

Our plugin is fully compatible with PHP 7.2.
There may be various reasons resulting in this issue.
Could you, please, contact us so we can check the issue directly?
Here’s our support email address: [email protected]

Thank you, emailing you!

Hi, emailed 2 days ago didn’t get an answer yet, can you please check? Thank you!

Dear @paulinelephew,

We had responded you twice, just as you contacted us and know.
Seems you didn’t have our emails.

Apologies and thank you very much for fixing it! Great support ??