Not working and fake support for paid version

  • Hi, The plugin stopped working after last wordpress update, and support is using the back and forth tactic although I have a paid version.
    All from the back end is working fine, job listing is fine, but content inside each job.
    used to work well, and supports ignored my mails for ten days now, shame I will need to look for another solution.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Aravind Ajith

    (@aravindajith)

    Hi @gigaforall,

    I am very sorry to know that you had some issues with the plugin. But it sounds strange. We have been trying to find your support request. But we could not find any support tickets with issues related to WordPress updates reported in the last few months.

    Could you please share the email you have sent your support requests?

    Also, please report the issue using this form – https://wpjobopenings.com/support/
    We will get back to you as soon as possible with a solution.

    Thank you

    Aravind Ajith

    Thread Starter gigaforall

    (@gigaforall)

    I do not use same email for forms and for support, you did not use ticket ID in our mentioned correspondence, so I don’t know how to point you to it without reviling my private info, it was with “Vidya K V from WP Job Openings” last reply from your side was on Apr 14, 2022 and the issue is on a live website!

    Plugin Author Aravind Ajith

    (@aravindajith)

    @gigaforall We have found a thread replied to by Vidya on April 14, within one hour since it was reported. The email id was mi**********e[at]gmail.com.

    Vidya advised a potential solution for the issue and followed it up with another mail the same day asking for more details to debug the issue. The reply also is rated by the client. But there were no replies received from the client to this date. Is that the email you are referring to? Please let me know.

    • This reply was modified 2 years, 7 months ago by Yui.
    • This reply was modified 2 years, 7 months ago by Aravind Ajith.
    Plugin Author Aravind Ajith

    (@aravindajith)

    Hi @gigaforall, just following up to know the status.

    We have not received any reply from you regarding the ticket.

    Thread Starter gigaforall

    (@gigaforall)

    That is my email indeed, I was told by Vidya that you will sing in to the wordpress to look into the issue, and still waiting for this to happen since 14 April!
    Non of the proposed solution worked as I stated in my emails at the time, I sent three emails after 14 April to ask for the progress regarding the issue, and got no reply.
    Please send me to the mentioned email when there can be someone to work on this major issue.
    regards.

    Plugin Author Aravind Ajith

    (@aravindajith)

    @gigaforall, I am sorry, but we had not received any of your replies in our support system. I just found out that your mails were marked as unsafe by Google Workspace email and were sent to the spam folder.

    Please check the screenshot here
    https://www.dropbox.com/s/rpzelzbmakk7huw/Screenshot%202022-05-05%20at%2010.44.57%20PM.png?raw=1

    I am sorry again, but please be informed that we did not deliberately ignore your support requests.

    We have marked your mail as safe in the workspace. There shouldn’t be an issue with the email receptions from now on. Please resend the details so that we can take a look and advise you on the fix.

    Thank you for understanding.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Not working and fake support for paid version’ is closed to new replies.