Not working from today

  • Site was down this morning. Web host located the problem to this plug-in, said it was in a loop asking for a non-existing function. After erasing it, everything was fine again.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Delite Studio

    (@delitestudio)

    Hello, we are sorry for the inconvenience, can you send us a log? So we can investigate the problem and if we find it is caused by our plugin, implement a fix.

    Thread Starter ScandinavianBear

    (@scandinavianbear)

    Hello,

    I guess you mean the apache-log? Unfortunately I do not have access to it.

    mvh
    Bj?rn Nylund

    Plugin Author Delite Studio

    (@delitestudio)

    We mean that any info that can lead us to discover the cause of the problem may be useful. So, we ask you to give us any kind of information you have (apache-log, the name of the non-existing function, etc.).

    Thread Starter ScandinavianBear

    (@scandinavianbear)

    I appreciate your ambition.
    Unfortunately I have no files to offer. Only a detailed support call – where the support was very specific that the log showed problems with this plug-in and advised me to remove it.
    It started working immediately after that.
    There is a possible interference with W3TC – since I later removed that too due to new problems.

    Plugin Author Delite Studio

    (@delitestudio)

    If you can retrieve the name of the non-existing function from them we can try to fix the problem.
    Please reconsider your rating as an incompatibility issue (with multiple plugins as you stated there was another interference with W3TC) may not be an evaluation term of the quality of the plugin itself.

Viewing 5 replies - 1 through 5 (of 5 total)
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