Not working on mobile

  • Resolved Deleted Account

    (@myst5243)


    7 years, 5 months ago

    @syedbalkhi

    Form not working on mobile. Cannot click, submit or anything on mobile. I already turn off all plugins, change to default theme, clearing all browser cache, use incognito browser, clearing all 3 layers server cache (static, dynamic, memcached), clearing Cloudflare CDN cache. Still not working.

    This is my first time asking support at www.ads-software.com but my third time I send request for support at official site. First time and second time I had to fix it myself because I only receive reply from support on fourth or fifth day. No idea how you give service to your paid user. But I consider this as 2 times shitty services. Fix this asap!

Viewing 1 replies (of 1 total)

  • Hi myst5243,

    This message was also sent to our private support channel, but we haven’t heard back yet. In case that email didn’t go through, here’s what I sent there:

    I haven’t been able to replicate the issue you mentioned. I submitted your form on both desktop on a mobile phone, but it submitted successfully both times (here’s a screenshot: https://cloud.supportally.com/033e2P3c3P3E).

    Could you please let me know if there’s anything else I can do to replicate the issue you’re experiencing?

    If you’d like us to continue troubleshooting, please feel free to reply wherever is easier for you.

    Thanks!

Viewing 1 replies (of 1 total)
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