Not working on mobile devices

  • Resolved csihosting

    (@csihosting)


    6 years ago

    Hi. I’m currently having an issue with this plugin where for some reason on my mobile device, I’m getting “Error occurred while retrieving the facebook feed.” It seems to be working on desktop, but on mobile I get that error. Could you help me with this?

    The page I need help with: [log in to see the link]

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  • Hey csihosting,

    To assist you better I would need to inspect your current plugin settings. Because those setting might contain personal information I will need you to submit this support request through our normal support page here.

    Just briefly restate the issue and also send your plugin’s System Info which provides us with the best information about the current plugin settings that are being used.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    Also provide the shortcode you are currently using. Just reference that you contacted us on this forum as it is important for us to make sure we address all support requests. I will await your response through our normal support channel using the link provided above. In the meantime I hope your week is going great.

Viewing 1 replies (of 1 total)
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