• Resolved lop74

    (@lop74)


    Hi.
    I’ve been using this plugin for years and it’s really great but since the last update, it’s not working in responsive version of my web.
    It still works fine on PC screens but not in smartphones.
    Please, could you help me?
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author twinpictures

    (@twinpictures)

    Interesting.
    First thing we noticed is that you are using a caching plugin. Can you please purge or rebuild the cache, as it seems to be trying to use an outdated script file. If you are still having issues after clearing the caching plugin, get back to us and we’ll investigate further. Regardless, we’ll help you get this quickly resolved.

    Thread Starter lop74

    (@lop74)

    Hi.
    Yesterday, about eight hours before I wrote mi first message, I’ve changed my hosting company and cleared all cache; everything, twice. Could it be related?

    Plugin Author twinpictures

    (@twinpictures)

    check if your caching plugin is collecting all.js files into a single, compressed .js file. looking at the source on the page, the script required for collpase-o-matic is not being loaded on the page correctly. instead we see:

    https://lobo-tactical.com/wp-content/cache/asset-cleanup/js/head-32faa107f12b4e936dc8bd8c8856670b63f8d15d.js
    and
    https://lobo-tactical.com/wp-content/cache/asset-cleanup/js/body-88123058fe1564ebaf6dab962d7a10b7f068bad2.js

    try temporarily disabling that script minimizing feature and see if this is the cause.

    Thread Starter lop74

    (@lop74)

    Done!
    I’ve excluded this plugin for being cached and now it works again on every screens.
    Many thanks for your help.
    Support is as good as the plugin. Thanks for such a great work!

    Thread Starter lop74

    (@lop74)

    Sorry, I’ve excluded not from being cached. I’ve excluded it from being minified and combined.
    Many thanks again.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Not working on mobile versión’ is closed to new replies.