• I used this plugin on multiple sites for quite a few years. I absolutely loved it, it was my go to media library plugin.

    Since the last few WordPress & Woocommerce releases the plugin started to behave irregularly and as of last month stopped functioning totally on both my sites.

    I cannot click on images in the media library to add alt text, if im lucky and i click way outside of a photo in some random white space it might open the image but its a time consuming process and you need alot of patience and a bit of luck.

    I cant add images to my woocommerce product listings either as I cant click on the images when the library opens up. If I duplicate a listing and need to remove the current product images in the gallery, its another hit or mis situation as you can click on the x till your finger falls off but nothing happens, again if you’re lucky and manage to click in a random white space between the images you might remove the image.

    Newly created folders vanishes and if you got images in those folders your images are gone now too. Your newly created folder doesnt show up in the search menu in the media library either, however if your images are attached to a woocommerce product it still displays correctly on the live site.

    Everything works fine once I deactivated the plugin.

    Im deactivating the plugin for now so that I can use my images in woocommerce, Im not deleting it yet as I desperately hope you fix these issues very soon and now my media library is one huge mess.

    Please fix the issues as soon as you can. I would hate to have to start looking for alternatives.

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  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @bellakaroo ,

    Thanks for coming here today.

    Please note that this is a strange report that we have never received before now from anyone else.

    But as we understand that for sure there are bugs on the internet, kindly use the thread here to get support (instead of using the review section), or just reach our tech team directly, since this is not a general issue:

    https://www.ads-software.com/support/plugin/filebird/

    https://ninjateam.org/support/

    Our technical support team would be glad to help take a look at the issue and resolve them asap.

    Hoping to hear back from you on that side.

    Regards,
    Bruce

Viewing 1 replies (of 1 total)
  • The topic ‘Not Working Right Anymore’ is closed to new replies.