NOT WORKING SLIDER REVOLUTION

  • Hi please help I have been stuck for two days I haven’t got help from this person who I paid to install. I have purchased the full premium version and I put in the product code to release the library icon. click on it and a red writing comes up saying
    DATA COULD BE RETRIEVED FROM SERVERS PLEASE MAKE SURE THAT YOUR WEBSITE CAN CONNECT TO THE THEMEPUNCH SERVERS

    I am lost of all hope

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://www.themepunch.com/support-center/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Nadine,

    I think your issue can be solved following this instruction:

    Uploads folder writable [A, B, D]
    The plugin’s “revslider” directory folder should have its permissions set to “755”. This can be done using an FTP program along with these instructions.
    Found on:https://www.themepunch.com/revslider-doc/requirements-and-recommendations/

    Let me know if it works or if you need further help.

    • This reply was modified 7 years, 8 months ago by Jazz Daniel.
    Thread Starter nadineshirleyni

    (@nadineshirleyni)

    @jazzdaniel
    i have no clue of understanding how to do this
    i know this is cheeky but could i have a step by step please

    i have clicked on number 1 Uploads folder writable [A, B, D]

    after that im lost

Viewing 3 replies - 1 through 3 (of 3 total)
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