not working upload media with dokan and enfold

Hi @matlabiir,

I’ve tested the Dokan with Enfold theme but didn’t find any problem. The media upload feature works well for vendors.

You can see the test video.

The problem you’re facing may be happening for any plugin conflict on your site. In that case, you can disable all 3rd-party plugins except for Dokan & WooCommerce to troubleshoot the issue.

If the above method doesn’t resolve your problem, then kindly contact us through our support channel for further investigation.

Thank you,

Hi @tanjiralmamun,
Thanks for the tips
But my problem was not solved.
All plugins are disabled except woocommerce, dokan
Please watch the <a href="https://share.vidyard.com/watch/5VqwET9CGeQqWYe6MAWUqP?">video</a>.
I am using the latest version of Enfold 4.8.3.
Could there be a problem with the php version?
My PHP version is 7.3
thanks

• This reply was modified 3 years, 8 months ago by matlabiir.

Hi @matlabiir,

You’ve been replied to from our support channel. Kindly continue there to resolve your issue.

Thank you,

Thanks to the wedevs support team, especially @tanjiralmamun
Solve my problem quickly and well.
Here’s how to fix the problem so others can use it.

The issue has been resolved by changing the Self-hosted videos and audio features (WP-Mediaelement scripts) setting from the Enfold > Theme Options > Performance panel (https://snipboard.io/c2USV1.jpg).

Hi @matlabiir,

Thanks for your feedback. Since the issue has been resolved, so I mark this thread as resolved. If you have any further queries, feel free to create a new thread.

Thank you,