Not working with Divi 4.22.1

Hello Manas,

Thank you for reaching out and providing details about the issue you encountered with the plugin. I’m sorry to hear that you’re facing difficulties with it.

Based on the information you’ve shared, it seems like there might be a compatibility or conflict issue with your hosting environment. Here are the steps you can take to resolve this:

1. Reach Out to Your Web Host Provider: I recommend contacting your web host provider and explaining the situation. Ask them to delete the plugin and ensure there are no remnants of it in your database.
2. Fresh Installation: After the plugin is completely removed, please download a fresh copy of the plugin and reinstall it. Make sure to follow the installation instructions carefully.
3. Error Logs: If the issue persists after the reinstallation, please provide us with any error logs or specific error messages you encounter. This will help us pinpoint the problem more accurately and assist you better.

We have not received similar issues from other clients using the free version of the plugin, so resolving this with your hosting provider should address the problem.

Please keep us updated on your progress, and feel free to reach out if you have any more questions or encounter any issues during the process. We’re here to help.

Best,

Niel, Input WP Support Team

Thank you for your reply.

I have created a fresh installation of WordPress with Divi in a staging?environment and added the plugin. It worked perfectly! It seems that there may be some component in previous?installation is making the plugin to fail to work properly. Would you kindly help me removing the plugin?properly as the last option chosen in the plugin settings that “When to Load” is set to “Admin panel only”, hence WordPress backend is generating a “Critical Error” page and the plugin can’t be uninstalled. Deleting the plugin manually through cPanel file manager / FTP is the only way to get the WordPress backend work again.

Kindly provide relevant information / instruction so that I can remove the plugin properly. My Web Host Provider won’t help in this regard.

Hi Niel,

I was going through the PHP error log & found something very odd – “Unknown or bad timezone (+5.5)” mentioned in one place at the log with reference to the plugin name. So, I tried setting different timezone in WordPress backend & found when the timezone is set to either UTC+5:30 or UTC+5:45 or UTC-5:30, the system goes down with “Critical Error”, setting to any other timezone has no ill effect. The system currently has following configuration:

WordPress – 6.3.1
Divi – 4.22.1
Availability Datepicker – 2.3
PHP – 8.1.6
MySQL – 5.7.23-23
Apache – 2.4.57

Error log (part):
[12-Sep-2023 07:06:59 UTC] PHP Fatal error: Uncaught Exception: DateTimeZone::__construct(): Unknown or bad timezone (+5.5) in /home4/caiibvjc/public_html/wp-content/plugins/date-time-picker-field/includes/DateTimePicker.php:326 Stack trace: #0 /home4/caiibvjc/public_html/wp-content/plugins/date-time-picker-field/includes/DateTimePicker.php(326): DateTimeZone->__construct(‘+5.5’) #1 /home4/caiibvjc/public_html/wp-content/plugins/date-time-picker-field/includes/DateTimePicker.php(189): CMoreira\Plugins\DateTimePicker\DateTimePicker->get_next_available_time(Array) #2 /home4/caiibvjc/public_html/wp-includes/class-wp-hook.php(310): CMoreira\Plugins\DateTimePicker\DateTimePicker->scripts(”) #3 /home4/caiibvjc/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #4 /home4/caiibvjc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home4/caiibvjc/public_html/wp-includes/script-loader.php(2225): do_action(‘wp_enqueue_scri…’) #6 /home4/caiibvjc/public_html/wp-includes/class-wp-hook.php(310): wp_enqueue_scripts(”) #7 /home4/caiibvjc/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #8 /home4/caiibvjc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #9 /home4/caiibvjc/public_html/wp-includes/general-template.php(3053): do_action(‘wp_head’) #10 /home4/caiibvjc/public_html/wp-content/themes/Divi/includes/builder/frontend-builder/theme-builder/frontend-header-template.php(11): wp_head() #11 /home4/caiibvjc/public_html/wp-content/themes/Divi/includes/builder/frontend-builder/theme-builder/frontend.php(216): require_once(‘/home4/caiibvjc…’) #12 /home4/caiibvjc/public_html/wp-content/themes/Divi/includes/builder/frontend-builder/theme-builder/frontend.php(247): et_theme_builder_frontend_override_partial(‘header’, ”, ‘wp_head’) #13 /home4/caiibvjc/public_html/wp-includes/class-wp-hook.php(312): et_theme_builder_frontend_override_header(NULL) #14 /home4/caiibvjc/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(”, Array) #15 /home4/caiibvjc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #16 /home4/caiibvjc/public_html/wp-includes/general-template.php(38): do_action(‘get_header’, NULL, Array) #17 /home4/caiibvjc/public_html/wp-content/themes/Divi/page.php(3): get_header() #18 /home4/caiibvjc/public_html/wp-includes/template-loader.php(106): include(‘/home4/caiibvjc…’) #19 /home4/caiibvjc/public_html/wp-blog-header.php(19): require_once(‘/home4/caiibvjc…’) #20 /home4/caiibvjc/public_html/index.php(17): require(‘/home4/caiibvjc…’) #21 {main} thrown in /home4/caiibvjc/public_html/wp-content/plugins/date-time-picker-field/includes/DateTimePicker.php on line 326

If you need to check the system, I can provide you WordPress admin access to the site.

Best regards,
Manas M.

Hi Manas,

Could you please submit a support ticket?.Here are the steps:

1. Visit InputWP Support.
2. Use subject “PHP Error Log – Unknown Timezone Issue.”
3. Describe the problem and mention the steps to replicate.
4. Attach the PHP error log snippet.
5. Provide WordPress admin access details.

Our team will investigate and assist you further.

Best,

Niel, Input WP Support Team