Not working with emails to make tickets in Asana nor Freshdesk

We can send email from our Gravity Form notifications (and your plugin Test) to normal email addresses but these are not working:
1. [email protected] (which creates a ticket in Freshdesk). Email is received in email inbox but a ticket is not generated.
2. [email protected] or [email protected] which generate an Asana ticket.

We have done this setting “Allow less secure apps => On”