Not Working With GTM?

  • Resolved Sam-wa

    (@sam-wa)


    7 years, 10 months ago

    Hi,

    We have implemented google analytics code via GTM and checked ‘Add Enhanced Ecommerce Tracking Code’ in your plugin. But eCommerce data were not being reported.

    Then we tested removing GTM, and enabled ‘ Add Universal Analytics Tracking Code ‘ feature in your plugin. Then it works.

    Does this suggest we can not use GTM, if we use your plugin?

    Thanks in advance.

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  • Plugin Author Conversios

    (@tatvic)

    Hi Sam,

    Thank you for reaching out to us!

    When you have the UA script/tag implemented via your GTM, it may happen sometimes that the script might take/make any delay in loading on your store, due to which our plugin may not work well on your store.

    Reason :
    Our Plugin’s script works/fetches the data based on the GA’s default tracker (‘ga’ in the case of Universal Analytics script used in our plugin). While you implement the UA tracking script from your GTM, the script in your store may not be able to initialize the tracker, which in turn will hinder the plugin from populating insights in your Analytics account.

    You can definitely use your own GTM, but we recommend not implementing the UA tag via your GTM; our Plugin do support the GTM tags/events to get it working alongside with our Plugin.

    Hope that addresses your concern!

    Thanks & Regards ??

Viewing 1 replies (of 1 total)
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