Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Pial

    (@iapial)

    Hi @niharikaverma95

    Thank you for sharing your feedback and sorry for the inconvenience you’re facing with BetterLinks. We sincerely apologize for the delayed response.

    We’ve thoroughly tested BetterLinks on multiple systems, including with Kadence Blocks and Kadence theme. We tried various scenarios such as using our affiliate disclosure, instant redirects, and even creating links manually. In every case, everything worked as expected without any conflicts. You can view a demonstration here: https://d.pr/v/lP64lk

    To assist you further, could you kindly share more details about the specific issue you’re encountering? If possible, a video demonstration would help us understand the issue better and resolve it quickly.

    Looking forward to your reply.

    Best regards,
    Pial

    Thread Starter Niharika Verma

    (@niharikaverma95)

    Hi

    Thank you for getting back.

    I tried multiple times by adding the link manually to the Kadence Button and Adv. heading block and the link was resulting in 404 page.

    When I added the link to a normal text, it worked fine.

    I don’t have the plugin installed anymore but I can try it out again later and share feedback.

    Plugin Support Pial

    (@iapial)

    Hello again @niharikaverma95

    Thank you for your detailed response and for letting us know about the issue with the Kadence Button and Advanced Heading blocks.

    It’s helpful to know that the links worked fine with normal text but resulted in a 404 with those specific blocks. We’ll take another look into this scenario to see if we can replicate the problem and find a solution.

    Whenever you’re ready to give it another try, feel free to reach out with any new feedback. If you do encounter the issue again, we’d greatly appreciate any screenshots or a video demonstration—it will help us troubleshoot the problem more effectively.

    Thanks again for your patience, and we’re here to assist you whenever you’re ready.

    Best regards,
    Pial

    Thread Starter Niharika Verma

    (@niharikaverma95)

    Hi

    I tried the plugin after you mentioned that it’s been working fine on your end, turns out the dark mode plugin was creating a conflict. I unistalled that plugin and now better links are working fine on Kadence blocks.

    But I am facing another issue now, should I continue here or raise a support ticket? It’s about the links and categories not showing up in the Betterlinks dashboard.

    Plugin Support Pial

    (@iapial)

    Hello again @niharikaverma95

    Thank you for the update, and I’m glad to hear that removing the dark mode plugin resolved the initial conflict!

    As for the new issue with links and categories not showing up in the BetterLinks dashboard, you can continue to Support Thread and I’ll be happy to assist you. Could you provide a bit more information?

    • Are the links you’re manually creating not appearing, or are previously created links also missing?
    • Have you checked the console log for any errors?
    • If possible, please share your Site Health Info as well as a screen recording of the issue so we can investigate further.

    Once I have this information, we’ll look into it right away.

    Best regards,
    Pial

Viewing 5 replies - 1 through 5 (of 5 total)
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