Nothing but trouble

  • Resolved z06maniac

    (@z06maniac)


    1 year, 2 months ago

    I have been developing websites for 10+ years. Jetpack is by far the most problematic plugin. On the latest site I developed, as soon as we connect jetpack with a www.ads-software.com user ID the site crashes. Setting wp_debug doesn’t display anything. This is not a good user experience!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @z06maniac

    Sorry to hear this.

    Could you please post the site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter z06maniac

    (@z06maniac)

    I figured out this latest issue. The problem was that as soon we tried to connect jetpack to the client’s wordpress.com ID the site would crash. Turning debug on didn’t yield an error message either.

    Eventually the site emailed me the error message: Call to undefined function ctype_digit(). To get around this I had to add this to the php.ini: extension=ctype.so

    Whenever Jetpack crashes a site I have found it to not be straight forward to figure out why. The fix almost always requires modifying the php.ini. I am fortunate to understand how to debug and tweak the php.ini, but I suspect a lot of folks aren’t as savvy.

    Anyway, you would think the plugin could check for critical dependencies like this and advise ahead of time instead of crashing the site.

Viewing 2 replies - 1 through 2 (of 2 total)
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