Nothing but problems

  • We have used this app for over a year. It updates plugins and such fine, but the advanced features like cloning, etc. are HORRIBLE!!

    We paid $200 for the addons and they never work. Always a connection error.

    And the support and documentation is substandard. We have asked for a refund and no direct answer from support. All we ever get is “thousands have used the app successfully” in every reply.

    So I am entitled and qualified to make this review. It is 100% accurate.

    DO NOT USE THIS APP! Just trying to help and save someone lots of wasted time.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author infinitewp

    (@infinitewp)

    I am sorry you faced issues. We will look into your ticket. It is a self-hosted application and due to the nature of it. It some times creates error which is not in our control. But we are working hard to reduce them as much as possible.

    Kindly send us an email if you haven’t received a reply. I once again apologise for not being able to deliver a good experience.

    Thread Starter rockethead2

    (@rockethead2)

    I spent almost $200 in addons for this worthless app. You guys give me the run around every time. The only support i get is “well it works fine for thousands of other users” blah blah blah.

    This app DOES NOT WORK…..PERIOD!!! Avoid this app at all costs.

    And WordPress admin, please remove this app from the repository!!!!

    0rca

    (@0rca)

    rockethead2 is totaly right. We have worked with InfiniteWP for 1.5 years, spent a few hundred bucks and had many, many problems. So we stopped working with the software and looked at better alternatives. For various reasons we decided to give them another go recently, but that went really bad. Their support is pretty bad and all they do is feed you good will messages, but they actually haven’t solved any of our problems. Now they stopped responding to our tickets at all. Beware!

    @rockethead2 @orca
    Do you guys know any alternatives? What about ManageWP?

    We’re working with MainWP and after many long but successful support sessions their backup system is now working very reliable. On top of that they started to develop plugins for all major backup solutions, so you should be able to find the perfect backup setup for your specific situation.
    The rest of MainWP is awesome anyway, they have plugins for almost anyhing you could think of and then some. And their pricing model is more than fair – the one reason I have never even tried ManageWP.
    Overall I am now very happy with our WP management solution.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Nothing but problems’ is closed to new replies.