Nothing happens

  • Resolved chrisjohnc

    (@chrisjohnc)


    4 years, 2 months ago

    When I enter an email to subscribe the 3 dots load in the ‘subscibe’ button and then nothing happens.

    I tried addingan email from the mailchimp link and it does work so the problem must be something MC4WP side that i’ve not set right.

    Please see Debug log:

    Request:
    POST https://us16.api.mailchimp.com/3.0/lists/52a9b86a1e/members
    {“status”:”pending”,”email_address”:”chri**********@gm***.com”,”interests”:{},”merge_fields”:{},”email_type”:”html”,”tags”:[]}
    Response:
    400 Bad Request
    {“type”:”https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Invalid Resource”,”status”:400,”detail”:”Your merge fields were invalid.”,”instance”:”2278a9ad-fb61-474a-a204-efc3d9581ea9″,”errors”:[{“field”:”FNAME”,”message”:”Please enter a value”},{“field”:”LNAME”,”message”:”Please enter a value”},{“field”:”COMPANY”,”message”:”Please enter a value”}]}

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Lap

    (@lapzor)

    The field “company” and the field “lname” have been set to be required in your MailChimp field settings but those fields are not available in the topbar form.

    In your field settings in your MailChimp account under the Audience settings, you can unchceck the box that makes those fields required.

    ?Please see https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/
    ?
    ?If you need more help after reading that KB article please let me know the underlying error in the log under MailChimp for Wp > Other.

    Hope that helps. If you have any questions, please let me know!

    Thread Starter chrisjohnc

    (@chrisjohnc)

    Thank you for your help.

    It’s still not working.

    [2020-09-09 11:58:49] ERROR: Top Bar > Mailchimp API error: Bad Request. Invalid Resource. Your merge fields were invalid.
    – FNAME : Please enter a value
    Request:
    POST https://us16.api.mailchimp.com/3.0/lists/52a9b86a1e/members
    {“status”:”pending”,”email_address”:”chri*@we*********.co.uk”,”interests”:{},”merge_fields”:{},”email_type”:”html”,”tags”:[]}
    Response:
    400 Bad Request
    {“type”:”https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Invalid Resource”,”status”:400,”detail”:”Your merge fields were invalid.”,”instance”:”c028f60b-c16e-4400-9b0d-e3e40ef5dc15″,”errors”:[{“field”:”FNAME”,”message”:”Please enter a value”}]}

    Thread Starter chrisjohnc

    (@chrisjohnc)

    Please see before and after:

    https://ibb.co/KGjdKpw
    https://ibb.co/mtHj0ZW

    Plugin Contributor Lap

    (@lapzor)

    – FNAME : Please enter a value

    This error means that the field FNAME (first name) is still marked as required.

    If you are sure you already set that field to not be required, please go to MailChimp for WP > MailChimp and click the Renew MailChimp lists button and then try again.

    Hope that helps. If you have any questions, please let me know!

    Thread Starter chrisjohnc

    (@chrisjohnc)

    Thank you. I’ve now done it and it is now working.

    Good day to you sir!

Viewing 5 replies - 1 through 5 (of 5 total)
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