• Resolved sherluckjames

    (@sherluckjames)


    Hi, not sure what happened but suddenly upon checking my website the multistep is not working. When I click next nothing happens.

    [step title “Choose professions”]
    <label>Please select professions:*</label>
    [checkbox* choose-services use_label_element “Occupational Therapy” “Physiotherapy” “Therapy Assistant”]
    <br>
    <label>Referral urgency:*</label>
    [select* referral-urgency first_as_label “–Please choose–” “Urgent priority” “Normal priority”]
    <label>Reason for referral:*
    [textarea* referral-reason 40×3]</label>

    [step title “Client details”]
    <label>First Name:*
    [text* first-name]</label>
    <label>Last Name:*
    [text* last-name]</label>
    <label>Diagnosis/Medical Condition:*
    [text* medical-condition]</label>
    <label>Address:*
    [text* clients-Address]</label>
    <label>City:*
    [text* clients-city]</label>
    <label>State:*
    [text* clients-state]</label>
    <label>Postcode:*
    [text* clients-postcode]</label>
    <label>Date of birth:*
    [text* dob placeholder “mm/dd/yyyy”]</label>
    <label>Phone Number:*
    [tel* clients-phonenumber]</label>
    <label>Email:*
    [email* clients-email]</label>
    <br>
    <label> Attach referral documents</label>
    <p style=”color:white”>PDF, WordDoc and images only. Maximum by 5MB.
    [file file-upload limit:5000000 filetypes:doc|pdf|jpg|png]</p>
    <br>
    <label>Relevant medical history:
    [textarea medical-history 40×3]</label>

    [step title “Referrer details”]
    <label>Business Name:*
    [text* referrer-business]</label>
    <label>Referrer Name:*
    [text* referrer-name]</label>
    <label>Referrer Email:*
    [text* referrer-email]</label>
    <label>Referrer phone number:*
    [text* referrer-phone]</label>
    <label>Where did you hear about us:*
    [text* hear-us]</label>

    [submit “Submit Referral”]

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jules Colle

    (@jules-colle)

    Hi, looks like there is a server side error. Please check the 4th title on this page and let me know what you find:

    https://conditional-fields-cf7.bdwm.be/docs/troubleshooting/does-not-work-with-a-third-party-theme-or-plugin/

    Thread Starter sherluckjames

    (@sherluckjames)

    Hi Jules, can’t seem to figure this one out. This is what I can see in the error logs:

    array_diff(): Expected parameter 1 to be an array, null given in /path-to-site/dev.health2you.co/wp-content/plugins/cf7-conditional-fields/cf7cf.php on line 198

    array_merge(): Expected parameter 2 to be an array, null given in path-to-site/dev.health2you.co/wp-content/plugins/cf7-conditional-fields/cf7cf.php on line 204

    array_merge(): Expected parameter 2 to be an array, null given in path-to-site/dev.health2you.co/wp-content/plugins/cf7-conditional-fields/cf7cf.php on line 205

    array_diff(): Expected parameter 2 to be an array, null given in path-to-site/dev.health2you.co/wp-content/plugins/cf7-conditional-fields/cf7cf.php on line 200

    array_diff(): Expected parameter 2 to be an array, null given in path-to-site/dev.health2you.co/wp-content/plugins/cf7-conditional-fields/cf7cf.php on line 199

    Plugin Author Jules Colle

    (@jules-colle)

    Could you check if disabling all other CF7 related plugins has any effect?

    Thread Starter sherluckjames

    (@sherluckjames)

    Hi Jules,

    I’ve tried disabling but nothing works. Can I ask how I can get my licsense key again? I can’t seem to find the email after purchasing.

    It’s probably because of the licsense key was removed? I also couldn’t update the plugin.

    Please see screenshots:

    https://prnt.sc/116iuwq
    https://prnt.sc/116ivtc

    Plugin Author Jules Colle

    (@jules-colle)

    Hi, please check here: https://shop.bdwm.be/faq/#faq-license-key
    For support specific to the Pro plugin, please create a ticket at https://shop.bdwm.be/submit-ticket/

    Thread Starter sherluckjames

    (@sherluckjames)

    I got it working. I downloaded the new updated version of pro plugin and it worked. Do you have recommendation on how to avoid this from happening in the future?

    Plugin Author Jules Colle

    (@jules-colle)

    I would recommend to always keep all plugins up to date. But to be extra sure, you should update Conditional Fields before you update CF7.

    • If you update Conditional Fields, and the new version of Conditional Fields is tested with CF7, then you will see a notice in the Admin area letting you know that it is safe to update to the latest version of CF7. In this case, you should also update CF7.
    • If you update Conditional Fields, and the new version of Conditional Fields is not tested with the new version of CF7 (if there is any), then you will NOT see a notice in the Admin area. In this case, you should NOT update CF7.
    • If you updated Conditional Fields AND CF7, and Conditional Fields is tested with CF7, you will not see a notice. And everything is fine.
    • If you updated Conditional Fields AND CF7, and Conditional Fields is not tested with CF7, you will see a notice, telling you that you should roll back to a previous version of CF7. You should roll back CF7 to the specified version.

    In case you dismissed the notice accidentally, you can go to Contact > Conditional Fields, and reset the default settings.

Viewing 7 replies - 1 through 7 (of 7 total)
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