Nothing in the "add new hover" window

Hi,

Please see the attached movie screenshot of the issue:
https://youtu.be/NjcTF3sW1ew

There is nothing in the “add new hover” window, and the shortcode button doesn’t appear

I sent you admin credentials by mail
https://www.drp2.com

It’s pretty urgent, i need to present this site very soon, will appreciate help!

Thanks

https://www.ads-software.com/plugins/ultimate-hover-effects/