Nothing showing in popup

@jamiek47

Sorry you’re having difficulties, I’m sure we can this resolved.

Can you post a link and what has to be done to trigger the popup? Also, what is it you’re trying to put in the popup?

Thanks!

Hi Walter,

This is the page https://goo.gl/IMLarI

The pop has an image in it with a link on it. I have the condition page selected set up.

Note I currently have it in draft mode with it not working properly.

Even when I preview the popup the image does not show so it is strange.

Thanks

@jamiek47

Can you create a test page with the replicated issue so we can investigate the issue further?

Thanks so much!

Sure, please see https://goo.gl/xGppMi

You’ll notice if you click, the link works, just the image / popup doesn’t show.

@jamiek47

Thanks for the extra details.

It seems to trigger when first landing on the page, but not visible, which seems to point to a z-index issue. But, after a little testing, that doesn’t seem to be the case. I’m able to trigger the popup using my debug tools and it displays as it should then.

I’ll have our Lead Dev @danieliser take a look as soon as possible. Thank you for being patient.

@jamiek47 – I am not seeing any popups loaded on that test page. Let me know if you still need us to look into this for you and how I can see the issue now.

Hi Dan, that is the problem that the popup isn’t showing, even though it is set to show?

@danieliser, @jamiek47

The popup is loaded on the page. The problem is that when it triggers, it’s not visible. But, if you inspect the elements in the browser console (f12) you can see for yourself.

Go to the Test Page, right click anywhere on page then click inspect. In the Elements Explorer, you’ll be automatically navigated to the popup <div>.

Hovering over <div id="popmake-1236"> will show the popup div highlights in the browser even though it’s not visible. Expanding the <divs> you can also see the image that’s been referred to.

Hope that helps!

Thanks for explaining Walter, it doesn’t help me but hopefully it will help Dan figure out why it is not displaying properly ??

@jamiek47

Sorry for the delay, I’ll have @danieliser take a look as soon as possible.

Thank you for being so patient.

Ok, thanks Walter.

@jamiek47 – There are quite a few JS errors on the page, further inspection shows that you are loading 3 different copies of jQuery. This is definitely leading to the issue, you need to check your themes functions.php file for something like wp_enqueue_script( ‘jquery’, ‘code.jquery.com

Then remove that..

You will need to track down where both extra copies are coming from and remove them.

Hope that helps.

Thanks for noting that.

Is this likely happening because of different plugins adding the code jQuery load code?

Is that code in the functions.php the WordPress call for jQuery? If so would I be best keeping that and trying to get rid of the others?

Thanks,
Jamie

@jamiek47

I’ll have @danieliser take a look. Thank you for being patient.