Nothing shows up

  • Resolved inspired888

    (@inspired888)


    2 years, 4 months ago

    Hi there,
    We were previously using the Zendesk JS code to call in the floating widget. I’ve removed that code, and used your plug-in. I’ve entered the Account ID code, as required.

    But nothing at all shows up on front-end of site.

    There are no API clients defined on the account, so is just adding in the Account code sufficient? How does the plug-in access the API when nothing is defined on the API side of our Zendesk account?

    Cheers,

    Jonathan

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  • Plugin Author Plugins and Snippets

    (@pluginsandsnippets)

    Hi Jonathan,

    Thank you for your feedback and for using our plugin.

    In order for our plugin to work, you only need to enter your Zendesk Chat Account API Key (same as Account Key) on the Settings Page. This way, Zendesk Chat Widget can be loaded via API and everything is taken care of in the backend.

    After entering the key please clear all caches and please disable the regular Zendesk Chat plugin as it will no longer be needed.

    Please refer to this page for more information https://www.pluginsandsnippets.com/downloads/widget-for-zendesk-chat-via-api/

    Hope this helps!

Viewing 1 replies (of 1 total)
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