Nothing updates and there are no log entries

p.s. if I update plugins via wp-cli, that all works fine…

Anyway I can get a peek at your settings on the other sites?

Sure, do you want screenshots of the plugin’s pages, or were you thinking of something else?

That or I can log in and take a look.

My email is ronalfy [@] gmail

Hi Ronald, sure, thank you, I’ll email you…

Ok, so of the 3 that I didn’t think were working, 2 of them seem to be updating fine. I’ve just turned on the logging option to confirm…. That then leaves one last site to sort and I suspect that will be a plugin conflict… I’ll get back to you on that…

Even with just this plugin active, I still the ‘force’ option still doesn’t work…

Screenshot

Let me know if you want to login to the site…

Hi @3ruce,

Do you still have this problem, even after updating to v7.0.1?
let me know, how I can help

I’m still having trouble… let me see if can make any progress and I’ll be in touch… thanks…

I just deactivated and deleted the plugin and reinstalled it… Clicking “Enable All Updates” just shows a spinning icon and there’s no feedback… Are there any logs I can check out on the server side, over and above the ones provided by the plugin?

Hi @3ruce,

You can check by hitting F+12 (open develop console and see error message). This could probably happen because of browser cache (JS file from previous version). Please try clearing browser cache and check. (Pressing Ctrl+F5 often enough)

Hmmm… opening the devloper console I just see a lots of entries to admin-ajax.php and the “enable all updates” never completes, the spinner just keeps spinning…

Do you want me to paste in the responses from the developer console?

Here are the request headers

>>>
Host: abc.com
User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:58.0) Gecko/20100101 Firefox/58.0
Accept: application/json, text/javascript, */*; q=0.01
Accept-Language: en-GB,en;q=0.5
Accept-Encoding: gzip, deflate, br
Referer: https://abc.com/wp-admin/index.php?page=mpsum-update-options
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
X-Requested-With: XMLHttpRequest
Content-Length: 136
Cookie: autoptimize_feed=1; wordpress_sec_d86a57514299352a4bee831bd82c133a=admin-abc%7C1521464214%7Cm9hSqG8aYiCi3qCAO4kzM8TNjAnUNA5nNGThJQe945G%7C0dfdfe6da1db92991ae739daa82ce5b9b588f363086d39eea6e8f08eef3c3e9e; __cfduid=d95baa38bc37c0e66d0ae74aab28803e91515412921; gadwp_wg_default_metric=referrers; gadwp_wg_default_dimension=7daysAgo; gadwp_wg_default_swmetric=sessions; _ga=GA1.2.amp-EDDv8YtoXCGcW_RpW32kZg; wp_affiliates=eccbc87e4b5ce2fe28308fd9f2a7baf3; _h_affiliates=c6003dbcf7c48a121d5f02d668a679abf36b58022e41718299eec3e3d005c58c; spu_box_448=true; wordpress_logged_in_d86a57514299352a4bee831bd82c133a=abc%7C1521464214%7Cm9hSqG8aYiCi3qCAO4kzM8TNjAnUNA5nNGThJQe945G%7C0c70367b1f3ee386474f4f92e6141ad2f528bfd0b19ed71d1b496bc887dd19ac; wp-settings-1=libraryContent%3Dbrowse%26editor%3Dhtml%26hidetb%3D1%26imgsize%3Dlarge%26align%3Dleft%26advImgDetails%3Dshow; wp-settings-time-1=1520254615; wordpress_test_cookie=WP+Cookie+check; mtc_id=10; mtc_sid=11d3a6a623bc2ad508ff1e6d45754792d7893521; PHPSESSID=92cab2c0l2bbdc1p5idn0h7pn4
DNT: 1
Connection: keep-alive
<<<

And here are the response headers

>>>
Server: nginx
Date: Mon, 12 Mar 2018 05:58:30 GMT
Content-Type: application/json; charset=UTF-8
Content-Length: 48
Connection: keep-alive
Keep-Alive: timeout=60
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=0
Pragma: no-cache
X-Robots-Tag: noindex
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
Referrer-Policy: same-origin
<<<

Does this help?

Hi @3ruce,

That didn’t help much. I see that you are using FireFox, so You can see the Request URL which should be https://abc.com/wp-admin/admin-ajax.php?action=eum_ajax

And in Params tab, Query String should be action eum_ajax and Form data should be `_wpnonce 4796b360c9
id disable-updates
sub_action save_options
value on`

Otherwise, I’m sure it is browser caching problem

Ok, so I think I’ve found the problem and it was a plugin with a bug in it… A quick test on 1 site was successful and the options are working on other sites… I’ll keep a look out for any updates as and when they come in but I’m much more optimistic now!

Hi @3ruce,

If you could name the plugin, we can see, if we can do anything at our end.
I’m marking this thread as resolved, but feel free to reply, if you have questions.

Glad you got that working!
By the way, if you’re enjoying the Easy Updates Manager plugin please leave us a 5-star review. They really help us out. Thanks!

https://www.ads-software.com/support/plugin/stops-core-theme-and-plugin-updates/reviews#new-post