Nothing works

  • Resolved shoqvalue

    (@shoqvalue)


    6 years, 5 months ago

    Is there any documentation for this plugin? I can’t seem to find any instructions. Its’ running in the editor, but nothing even seems to inject any code, so we assume there is a plugin conflict, but because there is no explicit simple example to work from, we’re not even sure were using it correctly. We have created a popup. But we can’t call it, and are not even sure how. Are we just missing the step-by-step tutorial somewhere? We’re lost.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Dear @shoqvalue,

    Could you please, provide more details about your issue?
    What type of a popup are you trying to create and how you’d like it to open on your site?
    Here’s our Knowledgebase portal: Popup Builder

    Thread Starter shoqvalue

    (@shoqvalue)

    We cannot get anything to happen in the editor at all. You say select some text to make a clickable link and press “Insert popup,” Nothing happens. We assume there must be a conflict but have no idea where to start. Display rules are fine, but unless we can see anything happening in the interface, it’s academic. If there was one simple tutorial w could follow to make sure it all worked, that would help. But as yet,we can’t find that simple please to start

    Thread Starter shoqvalue

    (@shoqvalue)

    When we click “insert popup” there is virtually no UI action at all. We assume there should be, as per your demo.
    For example, you sure a popup to to set properties here after clicking “insert popup” We get nothing happening. https://sygnoos.ladesk.com/377214-How-to-insert-popups-on-a-pagepost

    • This reply was modified 6 years, 5 months ago by shoqvalue.
    Thread Starter shoqvalue

    (@shoqvalue)

    We can send you a screen shot of what we see, if you give me an email address, but it looks like a broken element and not what you show on your demo.

    Dear @shoqvalue,

    Please, try to add the popup via CSS class: How to trigger an Onclick popup via CSS class

    Here’s the shortcode you can use instead of the “insert” button: [sg_popup id=”1″ event=”click”]your click element here[/sg_popup]

    Please, contact us here for a direct support, so we can see what’s wrong on your side: [email protected]

    Sorry for any inconvenience!
    I’m sure, this issue is easy to resolve, whatever it may be. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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