Nothing Works to Get WP website up and running again

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, try switching to the Twenty Fifteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Hello and thank you for responding so quickly.
Okay, I tried to do all that you suggested, but I’m a real novice at this stuff. I did find one area under the File Manager (in my CPanel at my host SiteGround) that was labeled ‘plugins’ and I deleted the whole folder. I wasn’t able to find and change the other 2, I looked all over, but it was no use, I’m just not clever enough.

I looked again in my CPanel at what my user login is and what my password is and it is as I thought and have been trying all yesterday and this morning, but it’s like the WordPress login didn’t get the updated login information. Yesterday, once I clicked on ‘forgot password’ and allowed the system to generate a new one. So I copied it directly from the email I received and even then the WP Login screen would not recognize it’s own generated password… too weird.

I also tried to access the WP admin site through my cPanel and go the 500 error message again. The whole message is:
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Anyway, this morning it is the same, the WP login does not recognize my login user and password even though I’ve confirmed I’m using the correct ones inside my cPanel.

If I delete the whole darn thing and start over, will I still be able to have the same domain name? MishoeEnterprises.com
and be able to get into WordPress again?

Please Help and Thank you,
Denine Mishoe
Do not post emails in these forums. See https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

Do you have any content on the site yet? If not, I think it would be a great idea to just delete the installation and try again.

I really don’t have any content yet, other than a couple of pictures which I retain the originals.

I have no problem, deleting and starting again, but I want to be assured that my domain “mishoeenterprises.com” will still be available to me without having to pay another annual fee.

Thank you,
Denine Mishoe

You own the domain name for the year, it’s your property. Removing the installation won’t change that.

Thank you! Can you please tell me what is the easiest way to delete all existing right now in my cPanel?

Denine Mishoe

It varies on every host.

If you used an installer within cPanel, like Softaculous, Fantastico, Mojo, etc there’s probably an option within that tool to view/manage/delete existing installations.

If not, use the File Manager section of cPanel to delete the WordPress files from the directory you installed it into, and the MySQL Databases section to delete the database.

Thanks so much!

Have a Great Day!

You’re welcome!