Notice from Time.ly

Hello Courtney

Thanks for informing us about this. I will make sure to fix these by the end of the day.
Take care

Having just had another website killed by an upgrade to All-in-One Event Calendar, I had to contact Timely support to sort out the problem

My experience was even worse than before.

My previous tickets had vanished from the Timely support system. The support system failed to load for minutes at a time. It then refused my ticket as it seemed to trying to connect to my site and authenticate my licence, difficult when the site was down.

My website was finally back online after being fixed by Timely about five days later. In the many years I have been running websites this is the longest a site of mine has ever been down, by far.

Timely as per normal blamed my setup, this time they thought the ftp had failed during the update. The real issue appears to be the truly wretched All-in-One Event Calendar update system has. If only Timely would use the normal WordPress system of updates I could have most likely had my site back up in twenty minutes by re-uploading the plugin.

Timely are just about the worst company I have had to deal with online, they produce a plugin which looking at this forum and other online resources has damaged many websites. They always seem to blame the plugin user’s website or other plugins or themes rather than take responsibility for their own poor development and support

Timely lack any empathy for victims of their plugin, any support provided is as if they are doing the dead websites owner a favour.

Despite what Timely say above their support has sunk to a new low, in my experience.

The sad thing about Malkieh’s experience is that it is likely due to two things: 1) great success on Timely’s part with a really nice looking plugin, and 2) not positioning for that success.

My sense is that they should be exploiting the heck out of all the standard WordPress framework – like the upgrade system and enforce licensure in another way.

I have to tell you, it’s a little scary to be basing web sites on a plugin that could go belly-up at any time; not that they all couldn’t, but to get plugin owners fired up enough to post like this is troubling.

I also think that the license terms are too restrictive and too expensive for where they are in their development cycle. I would love to pay once and use many – as I do with lots of plugins for half the price. And they are awesome plugins.

C’mon Timely guys – you have some great stuff here, and you could make boatloads of money on it if you listen to your users and clean things up. Potential competitors will swoop in on your wounded carcass if you don’t. ??

It took a long time to get this calendar to work, and I couldn’t even style all of the links properly due to the fact that they are all over-written post-CSS processing with javascript.

After a couple of months of usage, with links that could not be completely styled, all of the sudden it stopped functioning completely, with a message ON THE FRONT END telling me I must update the plugin! WTF!

I updated the plugin, and now my next/prev month links aren’t even registering as links. Users can no longer go to other months than the current one. Can’t go back to the previous version because Timely cut it off, and now I’m stressed that I have to fix it again on a live site.

I refuse to pay $70 for ‘pro’ support when this doesn’t work to the level of a simple plugin out of the box. Quite unhappy with my decision to go with this plugin at all when in the same amount of time spent on it I could have just written something from scratch to suit my needs. Not to mention the data that will need to be ported over to whatever solution I find.

Will be happy to post any alternative solutions if and when I find them.

Hi Malkieh

I would love to know what they did to fix your site as they have not responded to me at all.

my site

The calendar make a lot of resource requests which cause my site to time out forcing a 500 internal server error.

my site worked fine before the last update.

i wonder if they would respond here…

That site is so user-unfriendly… I cannot for the life of me figure out how to make a post.

I cannot access your forum as I do not receive the confirmation mail and there is no way to contact you anymore (which is, BTW, against the law. There MUST be a general way to contact you).

Rodorm,

If you are talking about the ‘Timely Community’, p[oint yourt browser to https://community.time.ly/ . Then go through the signup process and you should good to go.

mdurchholz,

After you go to https://community.time.ly/ and set up an account, sign in and then you are able to make a post. Can’t do it if you haven’t signed in.

Do not use this plug in with version 3.6 it will brake your site. It was working fine until I had to upgrade the plug in and made my site go blank. I keep getting a pesty reminder that I need query 1.26 put i have the latest jquery and the plug in wont recognize it. I have 1.10 I dont use 2.0 since I need my site to have support for ie 6 7 8. I will have to wait to buy this plug in. Can anyone say if tis truly worth the pro version? I really don’t want to disappoint my client with a broken site.

No member of the Time.ly team answers any of the posts on their free forum. I went back months and see nothing.

The forum seems to be a place where people using the free version post questions and don’t get answers. There just aren’t enough “experts” on this plug-in who visit the site to answer questions.

It’s not that there are a zillion questions posted on the free forum. Just that no one answers.

I understand that they want payment, but for basic questions, someone from the company should answer questions. If the answers are too complex, then just ask the poster to pay the $75 but please answer them.

@elevatingyourbusiness,

My experience is the opposite of yours. I will say that I am running 1.11.2 Pro with WP 3.6. The reason I purchased Pro was two-fold. First of all, I want the ability to get support when and if I need it. My experience has been that when a problem manifests itself, it is usually at the worst possible time and being able to wait is not a good thing. I like the responses time I have experienced to date. Don’t forget the ability to add/subtract/modify the code to meet your particular needs.

The cost of Pro is only partially for the higher level of support, but in my mind, it is only fair to pay for what you get. I used to use Dreamweaver and a number ancillary programs for website development. I could not believe that WordPress and most of the plugins that are available are free!! Given that, $75 is, in my mind, completely reasonable and an amount I’m more than willing to pay. Have you ever purchased a software package (MS Office) and then tried to get support? The WordPress environment is the complete opposite. The product is free AND support is great!

What’s not to like?

@malkieh: You have already made your views known in another topic. Please stop posting duplicates.

@elevatingyourbusiness we developers are answering questions on the forums, we have a staff of 3 developers and one support manager, so answering questions on the forums might take some time as we have to answer pro cases first and then also work on new features.