Notice won’t go away!

Hi, thanks for letting us know – we will take a look ASAP.

https://www.dropbox.com/s/5tc5tz3qypcvzg5/Screenshot%202018-12-12%2008.41.56.png?dl=0
and
https://www.dropbox.com/s/jttzfoylopbyznd/Screenshot%202018-12-12%2008.42.20.png?dl=0

@rpb1001
Are you on the latest version? because this issue was resolved in the latest version. However I have shared your dropbox links with our support team so they can further investigate.
and please make sure that Tools > Data443 GDPR > General > Privacy Tools Page,Privacy Policy Page are selected. Screenshot: https://prntscr.com/ltw9ko

Yes, latest version,
Yes, pages linked and published…
https://www.dropbox.com/s/g64czgon08ympjw/Screenshot%202018-12-13%2008.44.26.png?dl=0

thank you!

…though why the label Privacy Policy Page appears twice next to the page name, i don’t know…

https://www.dropbox.com/s/z3stwkd7na32ak2/Screenshot%202018-12-13%2008.48.15.png?dl=0

*Reads*

Sigh. Now I am going to have to review all of the author’s replies and redact them…

@data443 I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

@jdembowski Apologies for breaking the rule and thank you for letting us know. We understand. Often it just makes remote support that much faster and easier and we hope that admins give us a temporary login and change it when our task is complete, but better safe than sorry for both parties.

We noticed our recent pinned post about a webinar we had education users of our plugin about a demo was removed sometime between yesterday afternoon and 9am EST this morning. Did that break some sort of rule? Just want to make sure we stay compliant.

Thank you!

Apologies for breaking the rule and thank you for letting us know. We understand.

Thank you for understanding.

We noticed our recent pinned post about a webinar we had education users of our plugin about a demo was removed sometime between yesterday afternoon and 9am EST this morning. Did that break some sort of rule? Just want to make sure we stay compliant.

These forums are not your blog, they are not your advertising space and they are not for socializing webinars or anything. These forums are solely for purpose of supporting your users of the free opensource plugin. Nothing more, nothing less.

By using the forums to promote or socialize your webinars you went outside of that. That’s why that was removed; that use is not for these forums. That’s something more appropriate for your own site. Just not here.

@rpb1001

Check by adding this in theme function :
add_action(‘admin_head’, ‘gdprd_logo_fix’);

function gdprd_logo_fix() {
echo ‘<style>.gdpr-badge

{ width: 100px !important; }
</style>’;
}

this will resolve image issue.

also for appearing “Privacy Policy Page” two times that WordPress is offering to select privacy page and our plugin work also. Both add same post state to wordpress page which cause displaying 2 states on a page. In upcoming release we will fix it.

If you need anything further you can reach us faster by emailing [email protected]. Thanks!

Hi @rpb1001

Were you able to try the above? Did this resolve your issue?

Is any other issue still outstanding?

Thanks… have only just seen this, so will try now… yes, that works… but the notice is still there, so will wait for the next release to fix it! thanks.