Notification emails looks raw after migration

  • Resolved eundoong

    (@eundoong)


    5 years, 5 months ago

    Hi guys,
    I recently migrated one of my client’s website to new server. (one of company who has a good reputation)
    After migration, all seemed fine but I have noticed order notification email looks pretty raw. No colour, table looks pretty basic, etc.
    I have asked the new server company what could be a possibly gone wrong. They just informed me that I need to contact Woocommerce as they don’t alternate any content settings. Although it worked perfectly fine and then gone wrong after migration to their server. No settings has been changed after migration, no plugin update, etc.
    Any advise will be much appreciate it.
    Thank you.

    • This topic was modified 5 years, 5 months ago by eundoong.
Viewing 5 replies - 1 through 5 (of 5 total)

  • It might still be a problem that needs to be addressed on the server end: unstyled emails are usually a problem loading the Emogrifier library that WooCommerce uses for email CSS (I have an article with some details).

    After an email is sent, do you notice any errors (particularly ones mentioning Emogrifier) in the Woo error logs?

    Thread Starter eundoong

    (@eundoong)

    Hi Dan, thanks for your reply. For some reason I didn’t see your reply until today. Error logs don’t seem to have ‘Emogrifier’ but I do see errors every time order made.

    [php7:notice] [pid 13115] [client ip address:42336] auditor:event=profile_update {“user_id”:1,”blog_id”:1,”event”:”profile_update”,”current_user_id”:1,”remote_addr”:”i address”}, referer: https://websiteaddress.com/checkout/

    Do you mind have a look at this error code please? I don’t quite understand what this means.

    Thank you.

    Hmm, I’m not sure about that log message, but it’s just a profile change logging message rather than an error, so I don’t think it’s related.

    Could you post the raw HTML from one of the emails you receive (“Show original” in Gmail)? You could remove any private info from it, I’d just like to eyeball the structure to distinguish whether it’s likely to be an Emogrifier problem, or something else.

    Moderator Hari Shanker R

    (@harishanker)

    Hi @eundoong

    Just wanted to check-in with you on the problem being reported here. Do you still keep running into email-related troubles?

    Just checking something obvious here, have you tried navigating to WooCommerce > Settings > Emails to see if your email settings are in plain text? You would need to open an email to see if it’s in HTML or Plain text, as I’ve shown in this screenshot here: https://d.pr/i/hxcq7l

    If it’s in Plain text, try switching it to HTML, and then try testing to see if it makes any changes in the appearance of your emails.

    Let us know how that went.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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