Notification emails not working after server change

  • Resolved NL

    (@nlogica)


    10 months, 3 weeks ago

    Hi,

    I have a low traffic website that I’m doing some maintenance on, and I’ve moved it from Server A to Server B. The website is working well. I have enabled debugging and there’s no error messages.

    Updraft backups were already running on the old server (once a month) and a summary email was sent correctly. Destination is Google Drive. After migrating the website, on Server B, on UpdraftPlus plugin settings, I re-authenticated to the Google account, without issues. Ran a manual backup and it ran well but it did not send a summary email. I had a look at the log and it says:

    0000.000 (0) Opened log file at time: Fri, 29 Dec 2023 20:52:35 +0000 on https://mywebsite.org
0000.001 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.16 WP: 6.0 PHP: 7.4.33 (litespeed, Linux cp01-nl.serverB-hosting.net 4.18.0-425.19.2.lve.el8.x86_64 #1 SMP Thu Apr 6 12:07:52 EDT 2023 x86_64) MySQL: 10.6.16-MariaDB-cll-lve (max packet size=268435456) WPLANG: pt_PT Server: LiteSpeed safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 13.9M | 16M) multisite: N openssl: OpenSSL 1.1.1k  FIPS 25 Mar 2021 mcrypt: N LANG:  ZipArchive::addFile: Y

(...)

0151.222 (0) This backup set (1697042706) was an 'Always Keep' backup, so it will not be pruned. Skipping.
0151.222 (0) This backup set remains non-empty (f=1/d=1); will retain in history
0151.223 (0) Retain: saving new backup history (sets now: 5) and finishing retain operation
0151.224 (0) Resume backup (093e6ffdde9f, 0): finish run
0151.225 (0) Decremented the semaphore (fd) by 1
0151.226 (0) Semaphore (fd) unlocked
0151.227 (0) There were no errors in the uploads, so the 'resume' event (1) is being unscheduled
0151.228 (0) Deleting zip manifest (backup_2023-12-29-2252_My_Website_093e6ffdde9f-plugins.zip.list.tmp)
0151.229 (0) Deleting zip manifest (backup_2023-12-29-2252_My_Website_093e6ffdde9f-themes.zip.list.tmp)
0151.230 (0) Deleting zip manifest (backup_2023-12-29-2252_My_Website_093e6ffdde9f-uploads.zip.list.tmp)
0151.230 (0) Deleting zip manifest (backup_2023-12-29-2252_My_Website_093e6ffdde9f-others.zip.list.tmp)
0151.230 (0) No email will/can be sent - the user has not configured an email address.
0151.231 (0) The backup succeeded and is now complete

    I don’t understand why the email was not sent. It says it’s not set but that is not true.

    I had a look at the log of a previous scheduled backup, on Server A:

    0000.000 (0) Opened log file at time: Mon, 11 Dec 2023 06:52:26 +0000 on https://mywebsite.org
0000.001 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.10 WP: 6.0 PHP: 7.3.25 (cgi-fcgi, Linux server-A-hosting.net 3.10.0-1160.80.1.vz7.191.4 #1 SMP Thu Dec 15 20:31:06 MSK 2022 x86_64) MySQL: 5.5.30 (max packet size=1048576) WPLANG: pt_PT Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 20.9M | 26M) multisite: N openssl: OpenSSL 1.0.1e 11 Feb 2013 mcrypt: N LANG:  ZipArchive::addFile: Y

(...)

0072.558 (0) This backup set (1697042706) was an 'Always Keep' backup, and we have not yet reached any retain limits, so it should be counted in the count of how many have been retained for purposes of the 'how many to retain' count. It will not be pruned. Skipping.
0072.558 (0) This backup set remains non-empty (f=1/d=1); will retain in history
0072.558 (0) Retain: saving new backup history (sets now: 4) and finishing retain operation
0072.559 (0) Resume backup (b0eb58eba79a, 0): finish run
0072.560 (0) Decremented the semaphore (fd) by 1
0072.560 (0) Semaphore (fd) unlocked
0072.561 (0) There were no errors in the uploads, so the 'resume' event (1) is being unscheduled
0072.563 (0) Deleting zip manifest (backup_2023-12-11-0852_My_Website_b0eb58eba79a-plugins.zip.list.tmp)
0072.563 (0) Deleting zip manifest (backup_2023-12-11-0852_My_Website_b0eb58eba79a-themes.zip.list.tmp)
0072.564 (0) Deleting zip manifest (backup_2023-12-11-0852_My_Website_b0eb58eba79a-uploads.zip.list.tmp)
0072.564 (0) Deleting zip manifest (backup_2023-12-11-0852_My_Website_b0eb58eba79a-others.zip.list.tmp)
0072.565 (0) Fetching RSS news feed
0072.955 (0) Fetched RSS news feed; result is a: SimplePie
0072.982 (0) Sending email ('Ficheiros e base de dados (Backup Completo)') report (attachments: 0, size: 0 KB) to: info@...
0073.112 (0) The backup succeeded and is now complete

    As you can see from the sample log above, on Server A, emails were being sent (and I know for a fact, they reached my email account).

    Some details:

    • Server A was using PHP 7.3.25 and Server B is using PHP 7.4.33.
    • The website is on WordPress 6.0 and UpdraftPlus 1.23.16 (latest available).
    • I’m using the free version of UpdraftPlus.
    • I know WordPress emails are working on Server B. To test WordPress email sending capabilities, I created a new website account and the “New account” email notifications were sent correctly to both the new user email address and to the general WP website admin address (info@…). Btw, both of these email addresses are external (they don’t belong to the website domain).
    • The website still exists on the old server, but DNS is not pointing to it and the UpdraftPlus plugin is disabled in that WordPress instance.
    • This topic was modified 10 months, 3 weeks ago by NL.
    • This topic was modified 10 months, 3 weeks ago by NL.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter NL

    (@nlogica)

    I just had a look again at the settings, and apparently this option is not active!

    Check this box to have a basic report sent to your site’s admin address ([email protected])

    I’ve tried to select it, followed by Save Changes, it says “Your settings have been saved”, but once I go out of the settings and come back, I can see it’s not activated. So there’s definitely an issue here.

    Can you help troubleshooting?

    I’ve enabled Debug mode under Expert settings. I see the banner about debug mode on top of all the Updraft Setting pages but there’s no actual error messages displayed anywhere, which seem to indicate everything is in theory, OK.

    Notice: UpdraftPlus’s debug mode is on. You may see debugging notices on this page not just from UpdraftPlus, but from any other plugin installed. Please try to make sure that the notice you are seeing is from UpdraftPlus before you raise a support request.

    • This reply was modified 10 months, 3 weeks ago by NL.
    Plugin Support vupdraft

    (@vupdraft)

    Apologies, I was able to replicate this is my install. I will create an internal ticket for our development team.

    Thread Starter NL

    (@nlogica)

    Thank you!

    I’ll check this again next week. Hopefully by then we’ll have an updated release.

    I also noticed this issue a few days ago and started investigating today, and have found this thread. Glad to see others have replicated it and the issue is being looked into. Thank you.

    Plugin Support vupdraft

    (@vupdraft)

    No problem, it is with our development team now

    Thread Starter NL

    (@nlogica)

    I understand the dev team is going to work on this bug.

    I just want to add quickly, that a previous version of UpdraftPlus (v1.23.13) sends the emails correctly. I have an entirely different website, running WordPress with UpdraftPlus v1.23.13, which I also migrated from Server A to server B, and I just ran a manual backup to test.

    Plugin Support vupdraft

    (@vupdraft)

    Hi,

    I believe the issue is with a later release. I think 1.23.13 was before the bug. The issue is with version 1.23.16

    Having this issue as well. Chiming in to be notified on updates. Cheers!

    Plugin Support vupdraft

    (@vupdraft)

    This issues is currently with our development team. We would advise keeping an eye on our change log for further information. We would hope to have this fixed in the next release.

    Thread Starter NL

    (@nlogica)

    Hey @vupdraft, hope you’re doing well!

    It’s been almost a month since the last release ( v1.23.16 ). The change log is here – https://www.ads-software.com/plugins/updraftplus/#developers .

    Do you have an idea of when the next release is planned for ?

    • This reply was modified 10 months, 1 week ago by NL.
    • This reply was modified 10 months, 1 week ago by NL.
    tvi55

    (@tvi55)

    With version 1.24.1 the issue has been resolved now.

    Thread Starter NL

    (@nlogica)

    I’ve updated the plugin today. Latest version is v1.24.1. The “basic report” setting saves correctly now!

    I will test with a real backup soon.

Viewing 12 replies - 1 through 12 (of 12 total)
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