Notifications dissapearing on HTML use

Hi Estrella,

there’s an option to send HTML! Please navigate to Notifications -> Settings -> Carriers -> Email and adjust the message type there.

Btw there was a known bug with target="_blank" attribute for links, have you use it? It’s the Open in a new tab option for the link.

Thanks for replying. Well the HTML setting is active, but still it’s not working. I can add HTML elements, but even adding the most plain link, makes the notification dissapear. I just tried again, noticing if my link had a target, but it didn’t have any and still the notification dissapears telling me there is no trigger selected. I even tried ticking the box for unfiltered HTML but no difference. It really seems something like a bug.

Hi, I don’t seem to be able to reproduce it, see the video: https://kutt.it/3ft4eY

Thanks. I recorded a screen capture video as well where you can see what happens.

https://www.dropbox.com/s/y4vcp6s55shml1f/video.mp4?dl=0

I also tried using a different trigger or for example the Administration option for e-mail sending, but the same happens over and over again.

Plus there’s something else I noticed. There are quite some spaces in the texts being sent. If someone sent a reply to one of my blog posts for example, words and even links are split by spaces. Not all of them, it happens very randomly, but it happens in each and every e-mail. I don’t really get where this comes from.

I tried to uninstall the plug-in and had ticked all the boxes for remove notifications, remove settings and Remove and deactivate extension licenses. But if after deactivating and unstalling the plugin and installing it overnew, all ‘old’ notifications and settings are still intact. So it doesn’t touch the database as it seems. I’d like to manually delete the notification settings and stuff from the database, but as far as I’ve seen the information is kind of spreaded everywhere so pretty hard to do that the right way.

Oh, is the same happening when you click save not in the top bar, but the blue button?

I’ll take a look into uninstalling, thanks for reporting this.

Yes, I tried that and the same things happens.

Can you please update the Notification plugin to 7.0.2 and check the Unfiltered HTML option in the settings?

And you are saying than with no HTML added into the Email body it does save?

Sorry for the late reply. Yes. That’s correct. As long as I don’t put ANY HTML in my notification content, it saves correctly. I checked out the Unfiltered HTML option but it gives me the same result. Saves perfectly without HTML, dissapears (an doesn’t save) when using HTML.

I’m wondering if this could be filtered by the other plugin.

Can you please go to /wp-admin/site-health.php?tab=debug, click the Copy site info to clipboard button and send me the output via this form?

Don’t paste it here, it may contain sensitive information.

Just sent it!

Thank you and sorry for the late response.

I installed all your plugins on a fresh WordPress, except:
– Auto Albums – Multi Level Responsive Grid (premium plugin)
– Justified Image Grid (premium plugin)
– This Must Use (mu-plugin) plugin (custom plugin)

Unfortunately, I wasn’t able to replicate this issue. Maybe it’s caused by one of these three, but it’s not likely. You can disable them for a minute and test. Or this could be caused by the theme as well.