Notifications do not reach their destination

  • Although the platform indicates that the notifications were delivered, they do not reach their destination.

    We configured the plugin correctly on the website and registered two devices, a mobile phone and a desktop browser. The notifications appear in the campaign list as sent and received on both devices, but they never reached the devices…

    Furthermore, the desktop browser, even after having subscribed and confirmed permission to send notifications, was not shown as an active device on the platform on the first attempt. We had to delete data twice and insist on registering until it appeared among the devices.

    In the specific case of the mobile device, only the first notification generated a change on the device: a notification that “the website has been changed in the background”…

    In short: the plugin does not work as intended. ??

    The page I need help with: [log in to see the link]

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  • Plugin Author Magazine3

    (@magazine3)

    Hi, we apologize for the delayed response. We checked on our end by recreating the scenario but couldn’t find any issues. Could you please share a short video showing what steps you’re doing and the issue occurring afterward? It will help us recreate the issue more easily.

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