Notifications isssues

Hi @edmont03

It sounds like you’re facing some critical issues with weForms. Let’s address each problem one by one to help you resolve them:1. Notifications Not Being Received

Since you’ve already installed SendGrid and are still not receiving notifications, let’s check a few possible causes and solutions:

Email Settings in weForms: Make sure the notification settings in weForms are configured correctly.

• Go to the weForms > Settings and check the Email Settings.
• Ensure that the “From Email” address is recognized as a valid sender on SendGrid.
• Verify that the email notifications are enabled and correctly set up to send to both admin and users.

SendGrid Configuration:

• Double-check that your SendGrid API key is correctly configured in WordPress.
• Ensure that the domain authentication, sender authentication, and any necessary DNS records are correctly set up in SendGrid to allow emails to be sent.

• Spam Filters: Check your email spam/junk folders to ensure the emails aren’t being filtered out.
• WordPress Mail Logging Plugin: Install a mail logging plugin to see if emails are being sent from WordPress but not delivered. Plugins like WP Mail Logging can help you trace what’s happening with outgoing emails.

Missing Entries in the Database

If entries are not being saved for some forms:

Form Configuration Check: Review the specific forms that aren’t saving entries. Sometimes, specific settings or conditional logic within the forms can prevent data from being saved or displayed.

• Go to weForms > All Forms, select the form, and review all settings.
• Pay special attention to any conditional logic that might affect data submission.

Database Issues: The issue might be related to your WordPress database permissions or issues.

• Ensure your WordPress database user has the correct permissions to write and modify the database.
• Check the database for any errors or issues. Tools like phpMyAdmin can be used to look into the database tables directly.

Plugin Conflicts: There might be a conflict with another plugin that affects how weForms operates.

• Deactivate other plugins temporarily and see if the problem with entries persists. This can help identify a conflicting plugin.
• Cache and Optimization Plugins: Sometimes, caching or optimization plugins can interfere with form submissions.
  • Clear any site caches and deactivate optimization plugins temporarily to see if this resolves the issue.

General Troubleshooting Steps

• Update Plugins and Themes: Ensure all your plugins, themes, and WordPress core are up to date.
• Check JavaScript Console: Open your browser’s developer tools (usually F12) and check the Console tab for any JavaScript errors that might indicate problems during form submission.

I really hope this helps. Please let us know if you have further questions for us!

Is it possible that you can assist me with the job (paid)? to get straight into a solution.

Hi @edmont03

I’m not sure if that’s possible and we can’t offer paid services in this particular forum but we do have a guide you can try following on fixing emails not sending from SendGrid, I hope you find this useful.

Hi, after the unlimited trial and error testing, unfortunately not working.
i also noticed that creating a new form without the payment options at least does reflects the entries on the backend, but when i activate the payment it disconnects completely and until payment is process i am not able to see when a new form has been submitted (yet cannot see the entry details)

Can you explain the possible reason why when the payment is activated the link between the entry details (filled out the form) and payment is disconnected? and even tried removing the payment option but it does not work anymore, which means that if the form worked (was able to see the entry details without payment option) then connect the payment option and stopped working, and then removed the payment option, but still not working…

Need assistance

Hi @edmont03

I’m sorry to hear you’re still experiencing issues. It is possible to troubleshooting payment gateways:

Payment Gateway Configuration Issues:

• Check Configuration: Ensure that your payment gateway settings (like PayPal, Stripe, etc.) are correctly configured in weForms. Incorrect credentials or settings can cause failures in processing payments which might also affect form submissions.
• Logs: Check the payment gateway logs if available. They might provide clues on what’s going wrong.

It sounds as if you might be using our premium services. We are not allowed to troubleshoot pro extension in this forum. If that’s so you can access weForms premium support directly from the My account section of the weForms website. It will also help us give you more direct assistance.

Thank you

Hi @edmont03 ,

We haven’t heard from you in a few weeks so we’re assuming you’ve manage to resolve this issue. Please don’t hesitate to reach back out if we can still offer assistance with this or if you have any other questions for us.

Thank you!