Notifications not being sent

  • Hi. It seems that since the latest update (1.6.9), email notifications are no longer being sent. I’m using a custom recipient address (I’ve tried a few), and the “from” address is an email field from the form. I’m using Advanced Forms v1.6.9, ACF Pro v5.8.12 and WordPress v5.4.2. I’ve made no changes to the form set-up since before the latest update. If anyone could provide any clue as to what might be wrong, that would be great.

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author fabianlindfors

    (@fabianlindfors)

    Hi, Jason! Thank you for reaching out with this issue.

    Is it only emails that are failing? Do other features, like success messages and entries, work for you?

    Thread Starter Jason_K70

    (@jason_k70)

    Hi Fabian,

    Yes, everything else seems to be working fine. Success messages and entries are working perfectly. It only seems to be email notifications that are not working.

    Thanks

    Plugin Author fabianlindfors

    (@fabianlindfors)

    Thank you for checking that.

    Could you send a screenshot of what your form field group looks like and your notification settings on the form? I’ll see if I can reproduce the issue!

    Thread Starter Jason_K70

    (@jason_k70)

    Hi Fabian. Two screenshots attached, as requested.

    As you’ll see I’m using the custom recipient option, with two email addresses (my own, and a colleague’s) separated by a comma. If you need any further information, please let me know.

    Notifications and form fields.

    Plugin Author fabianlindfors

    (@fabianlindfors)

    Hi, again!

    I tried replicating your setup in my local environment and unfortunately, emails seem to work for me.

    Some questions for you:
    – Are you filling in the compyouremail field during testing? If the “From” field becomes empty that could potentially cause issues
    – Does email sending work for other parts of your site? You can use this plugin to test: https://sv.www.ads-software.com/plugins/check-email/
    – Could you try disabling all other plugins except ACF/AF and use a default theme to see if the issue persists?

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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