NotificationX slows down WordPress Dashboard – Timeout errors

  • Resolved Beats247

    (@beats247)


    4 years ago

    Hi there,
    if I enable your plugin my WordPress dashboard is loading extremely slow (~ 15s) or even not at all (loads until timeout error). I used Query Monitor and these are the results when your plugin is enabled.
    1. Slow queries: https://prnt.sc/vi4dkr
    2. Http API calls: https://prnt.sc/vi4b0j

    If I disable your plugin everything loads much faster (2-4s). Any help would be appreciated. Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Rafin

    (@rafinkhan)

    @beats247,

    Hi, there. Thanks for your detailed report. We will investigate this and improve the overall performance of our plugin in our future release.

    Thread Starter Beats247

    (@beats247)

    Hi,
    ok, thanks. Would love to use your plugin but it’s impossible right now. It slows down the back end too much. Let me know when you’ve fixed it. Thanks again.

    Plugin Author Rafin

    (@rafinkhan)

    Hi @beats247,

    We actually investigated from our end and couldn’t find the WordPress backend slow issue on our end. So, it could be because you are using a different server and different plugins, you are experiencing this issue.

    At the moment, it’s very difficult to say why it’s happening without proper investigation. Can you please share your server details and the plugins you are using so that we can cross-check and get this issue resolved?

    Thank you!

    Thread Starter Beats247

    (@beats247)

    Hello,
    thanks for your reply. I sent you a mail to support[at]wpdeveloper[dot]net as requested. Let me know if you have received it.

    Thanks again

    Plugin Author Rafin

    (@rafinkhan)

    @beats247,

    Hi, there. Unfortunately, not finding it. Can you please share your name you have used to contact us? Thank you!

    Thread Starter Beats247

    (@beats247)

    Hi,
    I sent the mail on Saturday. Maybe it went to your spam folder?
    The name is Beats24-7. Is the email address correct and is this your site https://www.wpdeveloper.net? I just sent another mail.

    Thanks

    Plugin Support Nahid Hasan

    (@tushar284)

    Hi @beats247

    We have reached out to the ticket you have created. Please get back to us so that we can get your issue sorted out as soon as possible.

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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