Notify Email not going through

Hello,

Are the orders marked as completed? The admin notify mails is send when the status is changed to “completed”.

Best Regards

I did change it to completed but still no emails?

Send us wp-admin access to [email protected], so that we can check if all is configured properly.

Best Regards

How was this resolved?
I have a similar issue. The “notify email” entered does not receive an email upon customer ordering. How can I get that to work?

Hello, is “Notify admin on order” checkbox selected?

Thanks for your reply.
yes, it is checked. I just found out that I can get the “notify email” recipients receiving email after I go into wordpress dashboard/My Shop/Orders and toggle status from pending to complete. That kicks out the emails. QUESTION: IS THERE a way to have these recepients receive notice after the customer orders, instead of making this dependent upon the admin logging in to toggle order status from pending to complete?

Hello,

The order is marked automatically as completed after the payment is made.
If you use some offline payment method, you can use the pay on delivery method, so that the status is changed to completed automatically.

We are also considering the option to add settings on which status the mail to be sent.

Best Regards

We got it
thanks