Now invisible to Google Analytics

Hi @thesupercargo,

I assume you’re adding Analytics with Monsterinsights? As Complianz does recognize you don’t need a banner, it will not block anything.

Could you check your settings with Monsterinsights, if they are correct. Could you disable Complianz and let me know so I can see the difference?

regards Aert

Hi @aert,

Thanks for getting back to me.

Yes, I’m using Analytics with Monsterinsights. I’ve run the Monsterinsights Wizard and everything seems OK there. The only little puzzle is that it’s telling me to clear a cache, but I can’t see what is caching. (I don’t have a cache plugin.) Possibly my web hotel has something I’m not aware of. I’ll drop them a line.

I’ve now disabled Complianz. I suppose it’ll take a day or two to see if that makes any difference.

But what I suspect is causing the problem are the changes I made to my Google account, recommended by your Wizard. Things like anonymizing IP strings (?) There were three or four actions I had to take. I would be happy to reverse these, even if it meant I’d have to have a cookie banner, to get back to seeing visitors.

Thanks again,

John

Hi John,

I see a pageview, see screenshot; https://snipboard.io/CyPiBz.jpg

I don’t think there’s an issue with the configuration on-page, nor the thing we suggest in our article as they stop sharing your data with Google, not displaying data.

If you still have issues receiving data, you can check if the account in Mosnterinsights is configured correctly.

regards Aert

Hi Aert,

It’s a little over a day since I deactivated Complianz and Google/Monsterinsights have recorded 11 visits since then. So to me it looks like it’s Complianz that is blocking the counting.

Questions:

The code in the screenshot. Is it only present when Complianz is active? (I’m unable to find it myself using Firefox Inspector)

If not, do I need to have Complianz active on the website all the time?

Can I perhaps switch it on once in a while to check nothing has changed, but otherwise have it turned off so it doesn’t interfere with Google?

Thanks,

John

Hi @thesupercargo,

You can enable safe mode under settings, to see if this makes a difference. But if Complianz states you do not need a cookie banner, it has nothing to block therefore I’m hard-pressed thinking Complianz blocks analytics, which is configured with MonsterInsights and GDPR friendly.

That said, enabling safe mode might do the trick. Let me know,

regards Aert

Hi Aert,

Yes, what you write makes sense to me. Except that the problem arose when I installed and configured Complianz, so there must be some connection, no?

So, I’m using the Complianz Wizard with Complianz in Safe mode.

Under 2. Cookies > Statistics the Wizard says:
You use Monsterinsights, which means the answer to this question should be Google Analytics.

I click Google Analytics and I get the following messages:

You have selected to anonymise IP addresses. This setting is now enabled in MonsterInsights.
You have selected you do not share data with third-party networks. Demographics is now disabled in MonsterInsights.

Is it possible that having demographics disabled in MonsterInsights is what blocks Google Analytics from counting visitors?

Moving on with the Wizard, the Integrations page is straightforward. On the Used Cookies page. There’s a yellow box with:
Because your site uses third party cookies, the cookie blocker is now activated.
If you experience issues on the front end of your site due to blocked scripts, you can disable specific services or plugin integrations in the integrations section, or you can disable the cookie blocker entirely on the settings page

There are only two cookies shown (and none deleted). The second cookie, “wordpress_logged_in*”, has a red cross against it and a popup that says The cookie has missing fields.

I don’t know what that means or how to correct it. I don’t know if it is relevant.

On the next page, Used services I have green checks against Google Analytics and WordPress, but Google Tag Manager has a red cross with a popup that says:
This service has missing fields

Again, I don’t know if it’s relevant or how to go about correcting it.

That’s it. Thank you for your help so far. I’m sorry to be a nuisance, but do you have any further suggestions?

John

• This reply was modified 3 years, 10 months ago by TheSupercargo.
• This reply was modified 3 years, 10 months ago by TheSupercargo.

Hi @thesupercargo,

I am not able to replicate the issue, which makes it a bit hard.

If you’re using Chrome, you can use a debugger/extension: https://chrome.google.com/webstore/detail/google-analytics-debugger/jnkmfdileelhofjcijamephohjechhna

This registers a pageview on every pageload. Would you be able to check in the Analytics dashboard directly to see if pageviews are indeed registered?

As you’re using Safe Mode, Complianz should not interfere in any scripts.

Let me know,

regards Aert

Hi Aert,

I’ll take a look at your suggestion at the weekend.

Do I understand that I can have Complianz running in Safe Mode permanently? (I’m running it like that now for 24-48 hours to see what happens.)

John

Hi @thesupercargo,

Yes, it has the same effect as not having a banner, only a policy.

Let me know,

regards Aert

Hi Aert,

I’m sorry to report that running Complianz in safe mode for 48 hours had the same effect as running it fully activated. There’s a screengrab of MonsterInsights overview of the last 30 days here:
https://thesupercargo.com/complianz-problem/

(It’s not a page that is linked anywhere and I’ll take it down again in a week.)

I’ve deactivated Complianz and I won’t continue to spend time on this now.

Thanks for your advice and for the plugin, which does at least confirm my success in making my website compliant.

John