Now Login Issues – Says It Isn’t Active When It Is

  • Resolved audreyprice

    (@audreyprice)


    4 years ago

    Since I solved the other one, maybe you can help with this one. I have 3 roles:

    admin (mine as primary), tier 1 and tier 2.

    Got the registration mapped out fine, all the emails send, but after activating from activation email, neither tier 1 or 2 can log in. Keep getting this message:

    ACCOUNT PENDING: Your account is currently not active. An administrator needs to activate your account before you can login.

    Except it is not pending. It’s approved and even shows up in the newest members list. It’s set to redirect to profile on login. But it won’t acknowledge that all user roles are approved, or showing approved in the dashboard.

    Any ideas on this one? Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @audreyprice

    Could you please confirm what version of UM you’re using? Did you approve those accounts in the WP Admin > Users? Could you please provide a screenshot of WP Admin > Users?

    Regards,

    Thread Starter audreyprice

    (@audreyprice)

    I PROMISE I am not doing this on purpose…just trying to figure it out in case there’s no support response for awhile.

    I knew there was no plugin conflict since I’ve used all of them before with it and it worked fine. This time the problem was a user registration approval setting in my security plugin. I had it set to manually approve registrations and logins…unchecked it and now it’s working back to normal.

    Don’t hate me. I swear I didn’t solve it on purpose first lol It’s resolved now ??

    PS – Is there an option to show how many registered users there are? Or a way to show how many have signed up on the front end? And by that, I mean on the user directory like where it might show the number of members there.

    Thanks again! Sorry for the trouble. UM Rocks!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @audreyprice

    Please try adding this JS script to your theme’s scripts.js or theme customizer:

    wp.hooks.addFilter( 'um_member_directory_generate_header', 'um_customizations', function( generate ) {
	generate = true;
	return generate;
}, 10 );

    Above will display the total number of users in the member directory. By default, it will only show the total number of users after search submission.

    Regards,

    Thread Starter audreyprice

    (@audreyprice)

    Perfect. Thanks!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Thanks for letting us know. I am closing this thread now.

    Regards,

    Thread Starter audreyprice

    (@audreyprice)

    Hey sorry about reopening this Champ but I have a question.

    The theme I am using doesn’t have a scripts.js file and the customizer is confusing. Could you give me a more specific location for where to add the hook code above?

    I was using the shortcodes for total user count and by specific role but the shortcodes are showing up and not the numbers. Are the shortcodes connected to that filter string you posted above or is it separate?

    I don’t know where to put that code.

    And the shortcords are not working.

    [total_user_count role=”um_member”]

    Thanks!

    • This reply was modified 3 years, 9 months ago by audreyprice.
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Now Login Issues – Says It Isn’t Active When It Is’ is closed to new replies.