• Resolved stevex64

    (@stevex64)


    I just bought this plugin. I had installed the free version previously. In the Popup Builder section of the menu there’s supposed to be License option where I can enter my license to activate this instance of the plugin, but there is no License option. I have already activated this site in my popup-builder.com account and the license status shows as Active. When I edit a pop-up I made earlier, there are still all the “UNLOCK OPTION” graphics on items I should now have access to. Thanks for any suggestions or help.

    Steve

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @stevex64 !

    Unfortunately, I cannot answer your questions in this forum as it is related to the paid version of the plugin.
    May I ask you to contact us either via live chat by pressing on the chat icon on https://popup-builder.com/ website or via email by sending a message to support@popupbuilder.com?

    We will be happy to assist you there and will wait for your message.

    Thread Starter stevex64

    (@stevex64)

    There is no chat icon at the URL you provided, and when I sent an email to the address you gave, it bounced back to me with this error:

    <support@popupbuilder.com>: connect to popupbuilder.com[3.209.234.129]:25:
    Connection timed out

    I am sorry for that @stevex64 . Can you please check for a blue bubble at the bottom of the screen? As for the mailing, I am sorry, can you please try with support@popup-builder.com?
    I believe I missed hyphen there!

    Hello Steve,
    I am having the same problem and I am not getting any response from Popup Builder. Can I ask how you fixed the issue?
    Thanks,
    Lynn

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Nowhere to enter my license’ is closed to new replies.