nueva versión 7.1 error en las analíticas
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No reconoce las ventas realizadas fuera de la parte online, ni siquiera con otros plugins de venta como por ejemplo el POS de woocommerce.
Estaría genial que lo resolviérais ya que es un error muy grande para los que confiamos en esta herramienta para nuestra contabilidad.
Gracias de antemano.
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Thanks for reaching out!
I understand that after updating the plugin to version
7.1
, WooCommerce Analytics did not recognized the sales made outside of the online part, not even with other sales plugins such as the WooCommerce POS, is that correct?Can you please provide further details about your issue here?
If a screenshot would be helpful, I’d recommend using https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Creo saber el problema. NO reconoce cuando haces una compra a través del POS y se genera como pedido completado. Si lo haces como procesando y luego lo completa, sí lo reconoce.
Estoy usando otros plugins como el de pedidos telefónicos y no parece dar ese mismo problema, aunque también lo he hecho como completado
https://snipboard.io/FvzCRA.jpg
Empezando por abajo, los dos primeros pedidos son del plugin de pedidos telefónicos. Los otros tres son de Point Of Sale.
Y aquí el informe de woo:
https://snipboard.io/mHhtEL.jpg
Me reconoce los dos de pedidos telefónicos y uno de POS, el que he dejado como procesando.
Muchas gracias por la ayuda.PD: en los informes tenéis un error potente de CSS, dejo también aquí una captura, por si queréis verlo.
https://snipboard.io/QEYUOG.jpgenvío aquí el estado que me pedís:
### WordPress Environment ### WordPress address (URL): https://staging7.dehesia.com Site address (URL): https://staging7.dehesia.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 40000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.1.0 WC Database Prefix: 2zwip_ Tama?o total de la base de datos: 363.23MB Tama?o de los datos de la base de datos: 307.61MB Tama?o del índice de la base de datos: 55.62MB 2zwip_woocommerce_sessions: Datos: 0.48MB + índice: 0.02MB + Motor InnoDB 2zwip_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB 2zwip_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB 2zwip_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB 2zwip_woocommerce_order_items: Datos: 1.52MB + índice: 0.33MB + Motor InnoDB 2zwip_woocommerce_order_itemmeta: Datos: 10.52MB + índice: 9.03MB + Motor InnoDB 2zwip_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB 2zwip_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB 2zwip_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB 2zwip_woocommerce_shipping_zone_locations: 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índice: 0.02MB + Motor InnoDB 2zwip_wpf_modules_type: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB 2zwip_wpf_usage_stat: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB 2zwip_wpr_rocket_cache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB 2zwip_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB 2zwip_yith_pos_register_sessions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB 2zwip_yith_wcan_filter_sessions: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB ### Post Type Counts ### _op_receipt: 1 _op_register: 1 _op_warehouse: 1 acf-field: 29 acf-field-group: 10 activo_natural: 65 aiosrs-schema: 2 amn_mi-lite: 1 amp_validated_url: 6 astra-advanced-hook: 1 attachment: 2248 br_product_filter: 2 cp_popups: 9 custom_css: 2 customize_changeset: 51 filter-set: 1 fl-builder-template: 111 fl-theme-layout: 19 gift_card: 3 glosario: 91 GOTMLS_quarantine: 2 gtw_custom_fields: 3 gtw_rules: 1 jetpack_migration: 2 nav_menu_item: 41 op_transaction: 1 page: 56 pos_grid: 1 pos_outlet: 3 pos_receipt: 3 pos_register: 4 pos_session: 118 pos_temp_order: 3 post: 90 product: 375 product_variation: 6 rank_math_schema: 1 revision: 182 seopress_404: 2368 seopress_schemas: 1 shop_coupon: 311 shop_order: 3356 shop_order_refund: 15 telemetry: 536 viwec_template: 18 wacv_email_template: 3 wc_order_email: 2 wc_order_status: 13 wpforms: 11 yith_wcan_preset: 2 yith-pos-receipt: 3 yith-pos-register: 1 yith-pos-store: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (42) ### ManageWP - Worker: por GoDaddy – 4.9.15 Advanced Custom Fields PRO: por Cerebros deliciosos – 5.12.3 Advanced Dynamic Pricing for WooCommerce (Pro): por AlgolPlus – 4.1.5 Astra Pro: por Brainstorm Force – 3.9.1 Beaver Builder Plugin (Pro Version): por The Beaver Builder Team – 2.6.0.2 Beaver Themer: por The Beaver Builder Team – 1.4.4 Ultimate Addons for Beaver Builder: por Brainstorm Force – 1.34.6 PowerPack for Beaver Builder: por IdeaBox Creations – 2.24.3 Editor clásico: por Colaboradores de WordPress – 1.6.2 Code Snippets: por Code Snippets Pro – 3.2.1 Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.3.5 Convert Pro - Addon: por Brainstorm Force – 1.5.5 Convert Pro: por Brainstorm Force – 1.7.4 Custom Post Type UI: por WebDevStudios – 1.13.1 Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5 Easy WP SMTP: por wpecommerce alexanderfoxc – 1.5.2 Gift Wrapper for WooCommerce: por FantasticPlugins – 4.4 Loco Translate: por Tim Whitlock – 2.6.3 Order Status History for WooCommerce: por alx359 – 1.8.6.2 Pedidos telefónicos de WooCommerce (Pro): por AlgolPlus – 3.7.4 Stop Emails (Detener Emails): por Sal Ferrarello – 1.2.1 WPC Frequently Bought Together for WooCommerce: por WPClever – 4.5.2 Checkout Field Editor for WooCommerce: por ThemeHigh – 1.8.0 Orders Tracking for WooCommerce: por VillaTheme – 1.2.1 WPC Product Bundles for WooCommerce: por WPClever – 6.6.2 WooCommerce Abandoned Cart Recovery Premium: por VillaTheme – 1.0.9 WooCommerce Dashboard Widgets Stats: por Lagudi Domenico – 5.6 WooCommerce Email Template Customizer Premium: por VillaTheme – 1.1.9 WooCommerce Stripe Gateway: por WooCommerce – 7.0.1 WooCommerce Google Analytics Integration: por WooCommerce – 1.5.17 WooCommerce Order Status Manager: por SkyVerge – 1.13.3 PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.2.4 Point of Sale for WooCommerce: por Actuality Extensions – 5.5.4 WooCommerce: por Automattic – 7.1.0 WooPack for Beaver Builder: por Team IdeaBox - Beaver Addons – 1.4.5 Wordfence Security: por Wordfence – 7.7.1 WP Rollback: por GiveWP.com – 1.7.2 SEOPress PRO: por SEOPress – 5.8 SEOPress: por Los chicos del SEO de SEOPress – 6.1.2 WPForms: por WPForms – 1.7.8 Custom Product Tabs para WooCommerce: por YIKES Inc. – 1.8.1 YITH PayPal Express Checkout for WooCommerce: por YITH – 1.20.0 ### Inactive Plugins (14) ### Advanced AJAX Product Filters for WooCommerce: por BeRocket – 1.6.3.2 Correos Express Plugin: por Correos Express – 4.0.1 CSS Hero: por The CSS Hero Team – 5.0.6 Customer Reviews for WooCommerce: por CusRev – 5.6.5 Discount and regular price cart and checkout page display WooCommerce: por wpnetworkit – 1.3.5 FiboSearch - AJAX Search for WooCommerce: por FiboSearch Team – 1.20.0 Filter Everything?— WooCoomerce Product & WordPress Filter: por Andrii Stepasiuk – 1.7.1 Gift Wrapper: por Sagehen Studio – 5.2.5 Mailchimp for WooCommerce: por Mailchimp – 2.7.6 Product Filter by WooBeWoo: por WooBeWoo – 2.2.2 Site Kit by Google: por Google – 1.87.0 WooCommerce Waitlist: por Neil Pie – 2.3.2 WPForms Mailchimp: por WPForms – 2.1.1 WP Rocket: por WP Media – 3.12.2 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### ManageWP - Worker Loader: por GoDaddy – 1.0.0 Plugin de funciones de funkywp: por Javier Mendoza (cyxmedia) – 1.1 ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) yith_pos (yith_pos) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Base de la tienda: #354 - /tienda-dehesia-cosmetica-econatural/ Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart. Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout. Mi cuenta: #73 - /mi-cuenta/ Términos y condiciones: #415 - /aviso-legal/ ### Theme ### Name: Dehesia Theme Version: 1.0.0 Author URL: https://wpastra.com/about/ Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 3.9.4 Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-08-03 11:34:03 +02:00 Options: ? Notes: 77 Onboarding: completed ### Action Scheduler ### Completo: 580 Oldest: 2022-10-17 09:08:11 +0200 Newest: 2022-11-16 14:59:17 +0100 Fallida: 38 Oldest: 2020-07-01 07:12:02 +0200 Newest: 2022-10-25 12:22:11 +0200 Pendiente: 9 Oldest: 2022-11-16 15:00:49 +0100 Newest: 2022-11-23 10:14:02 +0100 ### Status report information ### Generated at: 2022-11-16 15:01:04 +01:00
Hello @izquierdocreativo,
I can see you have a couple of paid plugins active on your site including Point of Sale for WooCommerce. Support for paid plugins is handled via email.
Could you please open a ticket about this from WooCommerce.com > MY profile > Support?
Make sure to include a link to this thread so we know what has been done already.
Cheers!
Hello!! this issue is not resolved and i think it is not just a POS plugin issue. I’m doing a lot of testing and have found a way to get woocommerce to recognize orders. I have found two ways for now, to see if they can help to resolve it.
- I leave the orders in processing and then I move them to completed. There the reports recognize my orders.
- I leave the orders on completed without touching anything and then import the orders in the report settings. He also recognizes me there.
I think they should always matter yes or yes.
Also tell you that in the old woo reporting tool these orders appear without problem.
Please, let’s see if we can solve this issue, since it gives me the feeling that it is going to cause problems in the long run. For now I am not updating from version 7.0.1 which is the last one that did not give problems.
Thanks a lot!!!
Hi,
Regarding the WooCommerce Analytics big arrows, this is a reported issue, you can get updates of progress by subscribing to the issue report here.
Is the site receiving any errors? You can provide us a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
I was checking the screenshots provided, we appreciate that, may I ask can you provide a screenshot showing the discrepancy or the error?
If you would like to provide us more details privately, please contact us at WooCommerce.com > My Account > Support. Don’t forget to include a link to this forum in your response.
Thanks.
Hello, the information that I give you in the previous post is quite clear about the problem that I have in 6 web pages that I manage. Woocommerce doesn’t recognize such orders and I have to import them. Please, if you can review it, I would appreciate it. I do NOT have a woocommerce account, so I cannot report it there.
Thank you.
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