“Null” and “undefined” on fields and submit button

  • Resolved tomathen

    (@tomathen)


    1 year, 2 months ago

    Hi there, maybe someone else had this issue before? Adding new fields to a form, I always get a “null” above each field, no matter what field it is i.e name, checkbox or whatever. Above the submit botton there is “undefined” written! I already deactivated all plugins, but no change.

    Thank you very much for any input on this

    PS: The theme is “thegem” where I already used ninja forms in the past on another website without any problem.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • I am having the same exact issue

    Thread Starter tomathen

    (@tomathen)

    Ok so I am not the only one. The strange thing really is that I have no problems on other websites using exactly the same theme and the same plugins, no difference at all. As I understand right now, at least there is no impact at all on frontend and on transmitting the form. But still, strange

    Shaylee

    (@shayleehansen30)

    I’m sorry to hear about the issue you’re encountering when adding new fields to your form. Seeing “null” above each field and “undefined” above the submit button is certainly unexpected behavior.

    Since you’ve already taken the step of deactivating all plugins, and the issue persists, it’s a bit more complex. To get to the bottom of this and find a solution, I recommend reaching out to our Customer Success team. They have the expertise to investigate this further and provide you with the necessary guidance.

    Your detailed input will be valuable in helping them assist you effectively. Thank you for being so understanding, and please don’t hesitate to contact our Customer Success team for assistance with this matter.

    this started with 3.6.31 and occurs not only to new fields, but existing ones too. Conditionals are not working with these fields. Maybe that helps too.

    CAD

    (@carlos1984)

    Having the same issue! Null and undefined under or above all of the fields both existing and new ones. This is not good, the form is not even showing on the frontendpage.

    And why is this marked as resolved?? It’s NOT what I can see??

    @shayleehansen30 support, please help us fast!

    • This reply was modified 1 year, 2 months ago by CAD.
    • This reply was modified 1 year, 2 months ago by CAD.
    • This reply was modified 1 year, 2 months ago by CAD.
    Thread Starter tomathen

    (@tomathen)

    Who set this on “resolved”? In my case the form still shows on frontend and also works as it seems. But it is not resolved at all.

Viewing 6 replies - 1 through 6 (of 6 total)
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