Number of total visitors is too low

Hello,

The first number of the report is the sum of all unique visitors for your website.

The table below lists the number of unique and non-unique pageviews for specific pages on your website. You can not simply sum up these numbers to get the total number of unique pageviews across your site, because a single visitor may have viewed multiple pages.

For example: Bob visits your homepage and your contact page. Your site will have received 1 unique visitor and 2 pageviews. The table below will list your homepage with 1 visitor and 1 view and your contact page with 1 visitor and 1 view.

There is some related info here: https://www.kokoanalytics.com/kb/visitors-versus-pageviews/

I hope that explains. If not, let me know please.

Danny

• This reply was modified 4 months, 1 week ago by Danny van Kooten. Reason: typo

Same here. Can you please explain the following, because i can’t ??
Please keep in mind, i’m always talking about visitors not page views.

Total visitors 543
+ Startpage 918
+ About 652
+ etc

On another website it’s similar….

Total visitors 544
+ Startpage 918
+ About 776
+ etc

Both websites are installed in a subdirectory. The plugin has no problems if WordPress is installed in the root directory. Then all the results make kinda sense ??

Hello @weareferris,

That subdirectory installation info is very helpful, that might actually be the culprit. Are you using cookies (the default) to detect returning visitors?

Could either of you share a link to your website so that I can take a look at the Koko Analytics script configuration? You can share it in private over email, if you don’t wish to share it here.

Sorry for the late response. I was on vacation. Unfortunately I lost my notebook in the meantime ??
So, I’ll get an overview of the current status and get back to you shortly.

Here we go … While I was away, my customer reset the statistics. I therefore had to wait a few days to get the values back to a workable state.

As already mentioned, the problem occurs with websites that are completely installed in a subdirectory (i.e. also the index.php – and not the installation variant where the index.php remains in the root directory). It makes some difference whether the cookies function is used in Koko Analytics or not (I have both variants for you to look at). The discrepancy is slightly smaller.

It should also be mentioned that there is now a WordPress installation in the root directory. But that makes no difference either. I have had the same problems without, already tested this (more below).

The scenarios in which issues arise are therefore as follows:

Scenario 1:
- empty (root)
+ WordPress 1 (subdir) *
+ WordPress 2 (subdir)

Scenario 2:
- WordPress 3 (root)
+ WordPress 1 (subdir) *
+ WordPress 2 (subdir)

(*) using Koko with cookies (for testing purpose never blocked by our Privacy/Cookie plugin)

Scenario 2 is what is currently used, while scenario 1 was used when I started this thread. For certain reasons, we had to forego the use of a multisite installation. However, we have made some changes in the root’s htaccess, mainly, as additional support for caching and security plugins that we also use (but would also work without) – e.g. use of RewriteCond %{REQUEST_URI} !^/subdir/.*$. Regarding Koko-Analytics it makes no difference at all.

As I have temporarily deactivated the blocking of statistics cookies, I will not publish the links here, but will send them to your email address mentioned above, including screenshots of the current statistics overviews.

Regards