Numerous RTL Layout Issues

  • Resolved mdarwish

    (@mdarwish313)


    8 months, 1 week ago

    Dear Master Study LMS Pro Support Team,

    I am writing to express my concerns and frustration regarding the persistent RTL (Right-to-Left) layout issues in your learning management system. As a longtime user of Master Study, I have been encountering numerous problems that significantly impact the user experience for RTL languages.

    The issues I have observed include, but are not limited to:

    1. Misaligned icons: The icons throughout the platform appear misaligned and do not adapt properly to the RTL layout, causing confusion and hindering navigation.
    2. Incorrect arrow directions: The arrows used for navigation and indication purposes are not mirrored correctly in the RTL layout, leading to a counterintuitive user experience.
    3. Audio player layout: The audio player’s layout does not adapt to the RTL format, making it difficult for users to control and interact with the player effectively.
    4. Button placement: The placement and alignment of buttons in the RTL layout are inconsistent and do not follow the expected right-to-left flow, causing confusion and frustration for users.
    5. The X buttons, the login buttons, and more…

    These issues, along with many others, have persisted for an extended period, and I have not observed any significant attention or effort from your team to address and resolve them. As a loyal user of Master Study, I strongly urge you to prioritize fixing these RTL layout problems to ensure an inclusive and user-friendly experience for all users, regardless of their language preferences.

    I understand that addressing such issues may require time and resources, but I believe it is crucial for the success and reputation of your platform to provide an equitable learning environment for all users. I kindly request that you provide me with an update on your plans and timeline for resolving these RTL layout issues.

    Thank you for your attention to this matter. I look forward to hearing back from you soon and seeing the necessary improvements implemented in the Master Study LMS Pro platform.

    Sincerely,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mdarwish

    (@mdarwish313)

    I would like to clarify that I am using the MasterStudy theme along with the Paid Membership Pro plugin, and I am not using Woocommerce on my website. This information may be relevant when investigating and resolving the RTL layout issues I have described.

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Hello,

    Thank you for reaching us out,

    Thank you for the detailed clarifications regarding the RTL styles. I informed our QA and dev team regarding RTL issues.

    Please kindly note that this is a very complex task and as a result could take some extra time.

    I hope in the future the RTL styles will be improved as soon as possible

    Best regards

    Thread Starter mdarwish

    (@mdarwish313)

    I am writing to express my disappointment regarding the persistent RTL (Right-to-Left) issues we have been experiencing. Despite several updates and the ongoing efforts from your team, the problems remain unresolved, significantly impacting our workflow and user experience.

    We have been patient and cooperative, understanding that software issues can be complex and may take time to address fully. However, the continuation of these RTL problems is becoming increasingly challenging for our team. It is crucial for our project that these issues are resolved promptly and effectively.

    I kindly urge you to prioritize this matter and provide a clear timeline for when we can expect a definitive solution. Additionally, if there are any specific details or further information required from our side to assist in resolving these issues, please let us know. We are more than willing to collaborate closely to ensure a swift resolution.

    We appreciate the efforts your team has put in so far and believe in your capability to overcome these challenges. Your prompt attention to this matter will be greatly valued and will help restore our confidence in the system.

    Thank you for your understanding and cooperation.

    Best regards,

    Hey there,

    Thank you for your message, and I sincerely apologize for the ongoing RTL (Right-to-Left) issues you have been experiencing. I understand how challenging and frustrating this situation has been for your team, and I truly appreciate your patience and cooperation thus far.

    I have reemphasized the importance and urgency of this issue to our development team and have given it the highest priority. While providing specific timelines for these types of issues can be challenging and potentially misleading, I have been informed by the development team that they are working diligently to resolve these problems and aim to release an update within this month.

    Your understanding and continued patience are greatly appreciated. We are confident that we can overcome these challenges and restore your confidence in our system.

    Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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