o visits since three days ago

I add a message that sends me:

Jetpack ha encontrado un error y no ha podido mostrar el escritorio. Por favor, intenta refrescar la página.

Hi there,

Thanks for contacting Jetpack support. I’ve also confirmed that stats have not been recorded on your site for the past three days.

Your instinct to disconnect and reconnect Jetpack was good because this is usually caused by a break in transmission between your site and our servers.

The traditional way Jetpack connects (via XML-RPC) is currently throwing a 500 error and a critical error appears to occasionally occur when I try loading some of your posts.

I’m also seeing connection timeouts when I try to debug the Jetpack connection for your site.

I’d recommend contacting your hosting support about these issues as they seem to be server-centric. If your host is also open to whitelisting our IP ranges wherever they have restrictive security settings in place, that would be great. The following support page has a list of those ranges:

https://jetpack.com/support/hosting-faq/#jetpack-whitelist

Let us know how that goes and what you find.

Thanks for your review, Daniel!

After talk with my provider, they have told me that the ip range was allowed, and that my issue was for a high utilization of resources by the side of my web.

I’ve not convinced at all, but I’ll accept that this is the reason why I can’t see at this moment the stats of Jetpack.

Thank you very much for your support, very much better than the support of my provider.