Ocean Extra and Elementor plugin conflicting

  • Resolved sonialit

    (@sonialit)


    6 years, 2 months ago

    Hi there,

    I have this issue that I cannot fix. Since I update Elementor and Ocean Extra plugin, my website doesn’t work anymore and I cannot edit anything with Elementor. It’s just a blank page. https://www.sonialisolivagant.com
    These are the steps I did:
    -Increase my wp memory limit in wp-config file and php.ini file to 256.
    -Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    -Did a rollback to the previous Elementor version
    -Delete Ocean extra plugin. My website was working, but I need it to do a custom header and other stuff.
    -Go to Settings > Permalinks, Change the permalink setting and save, Change the setting back to your original permalink setting and save again

    Anyone ?

    Thank you a lot.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 40 total)
  • Thread Starter sonialit

    (@sonialit)

    Also to mention that Elementor support wrote me this:

    However, the conflict appears to have been caused by the Ocean Extra plugin and I believe their developers are aware of it: https://github.com/oceanwp/oceanwp/issues/24 though they haven’t released a fix to the issue.

    It’s best to contact and consult with the plugin developer OceanWP regarding the compatibility of their plugin with Elementor.

    Plugin Author oceanwp

    (@oceanwp)

    Hello, the butterbean error is not related to this issue, what is your PHP version? If it is not PHP 7, can you upgrade to it and tell me if it solves the issue?

    Thread Starter sonialit

    (@sonialit)

    Hi @oceanwp,

    Thanks for the quick reply. My php version is higher than 7. That being said, I finally managed to fix the problem.
    Thanks for your support.

    Plugin Author oceanwp

    (@oceanwp)

    Hello @sonialit, very glad to hear that, can I know how did you fix the issue? So if another user have the same problem he will know how to fix it thanks to you ??

    Thread Starter sonialit

    (@sonialit)

    Hi @oceanwp,

    Basically, it was a wrong setting in the Customize Header that made all this problem.

    Please clarify what the “wrong” setting in the Customize Header is to fix this issue. Thanks.

    Thread Starter sonialit

    (@sonialit)

    Hi @mcbcote,

    I called a called a wrong template. The template ID was the same as the currently edited template. I delete the current custom header and create a new one.

    Hello oceanwp I have the same problem with the elementor plugin of ocean extra.When I activate it i cant even see my website.For additional information answer here or at [email protected]

    Plugin Author oceanwp

    (@oceanwp)

    Hello, I have sent you an email ??

    I am attempting to build pages and make changes in existing pages, but now I cannot remove or change any formats whether that be icon, buttons, text editor, etc. Non at all. When selecting the box in the right hand corner I cannot get it to open any options whatsoever.

    I need a solution asap. please……..

    [email protected] if you prefer

    Plugin Author Amit Singh

    (@apprimit)

    Hello,

    I replied to your ticket on OceanWP support.

    Singh,

    Here we go again. OceanWP and Elementor simply are not working together. I tried several browsers. I cannot make corrections to the section on the home page and the iPhone version is a total disaster. Please help.

    Sincerely and Respectfully,

    Bruce Lowder

    https://www.medsolutionsus.com

    Plugin Author oceanwp

    (@oceanwp)

    Hi @lowdewrinterests, answered.

    christineonexoneinteriors

    (@christineonexoneinteriors)

    I’m having this issue too. Is there a fix for it??

    Plugin Author Amit Singh

    (@apprimit)

    @christineonexoneinteriors can you share your site link so that I can check it? Are you using a custom header template? If yes, then go to Customize > Header > menu and remove the custom menu template from there.

    • This reply was modified 5 years, 6 months ago by Amit Singh.
Viewing 15 replies - 1 through 15 (of 40 total)
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