Ocean Extra Plugin problem

  • Hi! I’ve been using your theme for a long time and never had problems ?? unfortunately I’m having an issue rn with one of my websites. I updated everything and the Ocean Extra plugin is giving me trouble, as soon as I activate it my website breaks. I uninstalled it a couple times but nothing seems to help.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Can you please share a snapshot of the issue.?

    Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Please try to download the latest version of the plugin and upgrade it manually.
    https://www.ads-software.com/plugins/ocean-extra/
    https://kinsta.com/knowledgebase/manually-update-wordpress-plugin/

    Thread Starter IktanStudio

    (@iktanstudio)

    Hi! I don’t use Elementor ?? I deleted the plugin from the FTP and uploaded it manually, then activated it and got the same error but I didn’t receive an email:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    The website is working properly though, once I deleted the plugin, I thought the header would break since I’m using a custom one but it didn’t ??

    Should I just create a new wordpress install and transfer my theme and content there? lol all my other sites seem fine

    Thread Starter IktanStudio

    (@iktanstudio)

    PS I uploaded an older version and had the same problem! I will create the copy because the issue can’t be the plugin. I’ll keep you posted, thanks!

    Sure, please try and let us know if you are still facing the issue.

    Kindly share the related snapshots also of the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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