OceanWP and iOS/Safari error

  • I manage a European project website that uses OceanWP as its theme. The WordPress instance is hosted at our institution on a server with many other projects also using WordPress and OceanWP. For over a eyar now, iOS and Safari users have been unable to load our website. Changing the theme solved the problem but would also require a substantial rebuild of the website. We can’t be the only OceanWP using website with iOS visitors so there must be a solution htere that doesn’t involve rebuilding our site. I’m hoping you can help me find it!

    Steps to reproduce:

    • Go to our project website https://ceec-coe.eu/. Our test user did this through a google search.
    • You see the website for a split second and then get the error: “Diese Webseite wurde neu geladen, weil ein Problem aufgetreten is” This website has been reloaded because a problem occurred
    • After a short period the error changes to: “Auf https://ceec-coe.eu/” ist wiederholt ein Problem aufgetreten.” A problem has repeatedly occurred on https://ceec-coe.eu/”.

    Any ideas? Has anyone else encountered this or a similar problem?

    The page I need help with: [log in to see the link]

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  • Hello @sallyjoycek,

    Thank you for reaching out,

    I thoroughly investigated the issue you raised on this topic and I was unable to replicate it on my end.
    Additionally, no similar issues have been reported by other users up to this moment.

    Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end.

    Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:

    1. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
    You can upload your files using one of the following online services:
    https://postimages.org
    https://imgbb.com
    https://loom.com
    https://drive.google.com

    2. Kindly provide us with your system environment information. If you’re running Elementor, navigate to Elementor > System Info in your WP dashboard.
    You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link(remove your email address from data).

    Before sending these, please make sure that:
    Everything on your website is running the latest versions (WP, theme, plugins).
    If possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

    Please keep us posted.

    Thank you,
    Best Regards

Viewing 1 replies (of 1 total)
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